Effective Training 1st Canadian Edition – Test Bank

Complete Test Bank With Answers

 

 

Sample Questions Posted Below

 

CHAPTER FIVE: TRADITIONAL TRAINING METHODS

MULTIPLE CHOICE

A person’s ability to carry out specific tasks such as operating a piece of equipment, communicating effectively, or implementing a business strategy is called.

Automaticity

Skill (moderate; p.158)

Knowledge

Attitude

Training methods can be divided into _____ and _____ approaches?

cognitive; behavioural (easy; p.159)

strategic; skill

procedural; strategic

KSA; lecture

none of the above

Which training method can effectively be used to change attitudes?

Cognitive

Behavioural

Attitudinal

Both A & B (moderate; p.159)

All of the above  

The main difference between a lecture and a lecturette is the lecturette

is specifically designed for skills training.

is specifically designed for presenting procedural knowledge.

is specifically designed for presenting strategic knowledge.

is done only at the start of training.

generally lasts less than 20 minutes. (easy; p.160)

A visual display of how to do something or how something works is called a

presentation.

demonstration. (easy; p.163)

simulation.

lecturette.

 

The main advantage a lecture has over printed text and video is

the credibility the lecturer can give to the material. (moderate; p.160)

the cost.

the speed.

the ability to test learning.

Demonstrations, like lectures, can be differentiated by the level of ______ of the trainee.

intelligence

involvement (easy; p.163)

commitment

interest

A(n)_____ question requires no specific response.

closed‑ended

reverse

open‑ended (easy; p.161)

overhead

bad

A(n) _____question is when the trainer is asked a question and instead of providing an answer, re‑asks the question of the group.

relay (moderate; p.162)

reverse

overhead

re‑directed

all of the above

When the trainer believes a trainee has asked a question in order to present their (the trainees’) own point of view, the trainer should respond using the______.

relay question

overhead question

reverse question (easy; p.162)

direct question

The discussion method is _____ effective than the straight lecture at producing attitude changes.

less

equally

more (easy; p.165)

neither is effective at changing attitudes

In the lecture method, “summarizing” impacts on which aspect of retention?

Attention

Symbolic coding

Cognitive organization (challenging; p.166)

Symbolic rehearsal

Developing a demonstration requires 

a charismatic trainer.

using flashy gimmicks to get your point across.

breaking it down into manageable parts or sequences. (easy; p.163)

putting together as much information as possible.

Regarding the learning processes identified in Social Learning Theory, which one does the lecture have the most impact on?

Retention

Attention (moderate; p.165)

Behavioural reproduction

Skill

Listening to a lecture, attention begins to decline after _____ to _____ minutes and begins to _____ near the end.

15; 20; further decline

20; 30; pick‑up

15; 20; pick‑up (moderate; p.166)

20; 30; further decline

none of the above

Retention involves which processes?

Symbolic coding.

Cognitive organization.

Symbolic rehearsal.

Both A & C .

All of the above. (moderate; p.166)

If technical skills are the focus of training, one of the best instructional methods is _____.

role-playing

the in‑basket

computer based training

the simulator (moderate; p.169)

the case study

Presenting lecture material in logical order impacts which of the following retention processes?

Symbolic rehearsal.

Cognitive organization. (challenging; p.166)

Symbolic coding

Both symbolic coding and symbolic rehearsal

Presenting lecture material using clear, interesting and relevant examples of how the information can be applied impacts which of the following retention processes?

Symbolic rehearsal.

Cognitive organization. (challenging; p.166)

Symbolic coding

Both symbolic coding and symbolic rehearsal

Presenting lecture material in a manner to highlight similarities/differences, and advantages/disadvantages impacts which of the following retention processes?

Symbolic rehearsal.

Cognitive organization. 

Symbolic coding

Both symbolic coding and symbolic rehearsal

All of the above (challenging; p.166)

According to the text, business games have been developed and used for

improving interpersonal skills.

teaching initiating structure.

strengthening executive management skills. (moderate; p.171)

changing attitudes toward diversity.

If learning objectives focus around making effective day to day decisions, _____ can be an appropriate training tool.

the in‑basket (easy; p.182)

computer based training

the simulator

role-playing

the case study

Which of the following statements regarding the solutions trainees 

come to in a case study is true?

The proper solution must be arrived at by trainees before new material is introduced.

The solution has no relevance to the exercise.

There should be only one solution.

The solution is not as important as the understanding of the advantages and disadvantages that go along with the solution. (moderate; p.174)

Case studies have so many solutions that feedback should be limited to comments about the validity of the case study in the job’s context.

_____ is an enactment of a scenario in which each participant is given a part to act out.

Simulation

Role-play (easy; p.175)

Behavioural enactment

Modelling

Which of the following is NOT a role-play method of training?

Single role- play

Spontaneous role- play

Role‑rotation format role- play

Structured role -play

All of the above are methods of role-play (easy; p.176)

If the goal is to train interpersonal skills, _____ is the favoured method.

behaviour modelling (moderate; p.179)

the case study

the simulator

the business game

the ice‑breaker

Role- playing (particularly role reversal) is an especially effective technique for creating _____.

procedural knowledge

attitude change (moderate; p.183)

skill automaticity

strategic knowledge

process knowledge

The most frequently used training method (especially in smaller businesses) is

simulation.

Role- play.

lecture.

behavioural modeling.

on‑the‑job training. (easy; p.184)

Which of the following is NOT a necessary qualification for an OJT trainer?

Must be the most knowledgeable about the job

Must be the best performer

Must be able to work with others

Must be competent at the job

Both A & B. (moderate; p.184-185)

Which of the following statements is NOT true regarding on- the- job training?

It is often used in small business.

It is often informal with little thought to design.

To be effective you need to choose the most proficient and most knowledgeable worker to be the trainer. (easy; p.184-185)

To be effective a procedure such as the JIT should be followed.

In terms of the social learning theory, which learning processes are in use in the “prepare” part of job instruction technique?

Attention.

Retention.

Reinforcement.

Motivation.

Both A & D. (moderate; p.186)

The acronym JIT (an on‑the‑job training technique) stands for

job information topology.

just‑in‑time.

job incidents technique.

job instruction technique. (easy; p.185)

job instructional topology.

In the “job instruction technique” the first step in the “try out” stage of training is “have the learner talk through the job.”  This causes activation of which social learning theory process?

Attention.

Behavioural reproduction.

Symbolic rehearsal. (moderate; p.186)

All levels of retention.

Which training technique has its roots back to the Middle Ages?

Apprenticeship training (easy; p.188)

Behavioural Modeling

Simulations

In‑baskets

Coaching

_____ is the process of providing one‑to‑one guidance and instruction to improve the knowledge, skills, and work performance of the trainee.

Behaviour modelling

Computer simulation

Coaching (easy; p.189)

Tutoring

The difference between coaching and traditional OJT is

no type of TNA is needed for coaching.

the relationship between coach and trainee must be more collaborative in coaching.

coaching is more of an ongoing process.

both B & C. (easy; p.190)

The difference between mentoring and coaching is

mentoring is more effective.

coaching is more effective.

each tends to focus on different aspects of the job. (moderate; p.190)

mentoring has always been a more formalized process.

Both B & D.

According to the text, what is the biggest mistake made when using static media?

Cramming too much information on the one poster, sheet, or overhead (easy; p.195)

Newsprint being used too often in adult learning

Overheads used in a fully lighted room

Burned out light bulbs in the overhead

E) Using a VCR that only plays Betamax

Which of the following is not an example of static media?

Video tapes. (easy; p.194)

Overhead transparency.

Pictures/slides.

Printed material.

All of the above are an example of static media.

A rule of thumb to use for adequate trainee viewing, whether static or dynamic visuals are used, is

three feet of trainee distance from the screen for every inch of screen size.

one foot of trainee distance from the trainer for every foot of screen size.

two feet of trainee distance from the screen for every foot of screen size.

one foot of trainee distance from the screen for every inch of screen size. (challenging; p.198)

two feet of trainee distance from the screen for every 3 inches of screen size.

TRUE AND FALSE

____The lecturette is an extensive presentation of material by the lecturer. (F; p.160)

____The discussion method includes a lecturette to provide information to trainees. (T; p.160)

____The lecture discussion can be used to influence attitudes. (T; p.165)

____A relay question is when asked a question the trainer re‑asks the question to the person who asked the question in hopes they will provide an answer. (F; p.162)

____The direct question is specific in nature and, therefore, has a specific answer. (F; p.162)

____A lecture is effective at getting trainees’ attention. (T; p.165)

____The lecture/discussion is useful for dealing with inappropriate attitudes. (T; p.165)

____Many of today’s business games are computer based. (T; p.170)

____If you decided to use a case, the easiest way to obtain one is to develop it from scratch. (F; p.174)

____Role rotation in a role- play is where participants take on the role which is opposite to what they believe in. (F; p.176)

____The trainer for on- the- job training should be superior, but not necessarily the best at the job to be taught. (T; p. 184-185)

____The Job Instruction Technique has 3 steps: prepare, present, and  try out. (F; p.185)

____The main difference between coaching and traditional OJT is that in traditional OJT, the supervisor continues to analyze the subordinate’s performance, plan mutually acceptable action, create a supportive climate, and motivate the subordinate to improve. (F; p.190)

____A main advantage to newsprint is it can be hung on the walls around the training room. (T; p.194)  

____Audio tapes as a training method are hardly ever used as the newer technology is far superior. (F; p.196)

____ Static media is useful for gaining trainees’ attention. (T; p.202) 

SHORT ANSWER QUESTIONS

Discuss the different types of lectures and the differences between them.

The straight lecture is an extensive presentation of material by the lecturer.  The material is presented orally, while the trainee attempts to absorb the information.  The lecturette has the same characteristics as the lecture, but usually lasts less than 20 minutes.  The discussion method uses a lecturette to provide trainees with information that is supported, reinforced, and expanded on through interactions among the trainees and between the trainees and the trainer.

Define and explain the term Physical Fidelity.

Physical Fidelity is a term that refers to how simulators are used in training to replicate, as closely as possible, the physical aspects of the equipment and operating environment trainees will find at their job site.

Define coaching and explain its relationship with the term mentoring.

Coaching is the process of providing one‑on‑one guidance and instruction to improve the knowledge, skills, and work performance of the person being coached.  In coaching, co‑workers can be coaches but typically it is the supervisor who acts as the coach.  Mentoring is considered to be a form of coaching in which an ongoing relationship is developed between a senior and junior employee.  While coaching focuses on the technical aspects of the employee’s job, mentoring is more focused on improving the employee’s fit in the organization.

ESSAY QUESTION

Define a role- play and in doing so, be sure to identify and explain the five different types of role- play.

The role- play is an enactment (or simulation) of a scenario in which each participant is given a part to act out.  The five different types of role-play are

Structured role-plays provide trainees with more detail about the situation that has brought the characters together.  They also provide more detailed descriptions of each character’s attitudes, needs, opinions, and so on.

Spontaneous role-plays are loosely constructed interactions in which one of the participants plays him/herself while the other character(s) play(s) people the first trainee has interacted with in the past (or will in the future).

Single role-play is when a set of trainees does a role-play and the rest of the trainers watch. This provides a visual demonstration of some learning point.

Multiple role-play is when all trainees are in role-play groups, with each group acting out their roles simultaneously.

The Role Rotation method begins as a single role-play.  Then, after a discussion period different trainees will exchange places with some, or all, of the characters who are performing the role-play.

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