Chapter 7 Communication

Chapter 7  Communication

Complete Chapter Questions And Answers
 

Sample Questions

MULTIPLE CHOICE

1. When the nurse and client are engaged in the process of exchanging information, this process is:
a.
communication
c.
listening
b.
hearing
d.
rapport

ANS: A
Communication is sending and receiving a message. Communication consists of a sender, the person who initiates an idea, thought, or emotion that he or she wants to relate to another person; a message, the thought, idea, or emotion the sender wishes to send to another person; a channel, the means through which the sender sends a message, including auditory channels (speaking, hearing, listening), visual channels (verbal or nonverbal), and kinesthetic channels (touch, sensation); a receiver, a person who accepts the message from the sender using physiologic, psychological, and cognitive components; feedback, the verification or response from the receiver to the sender about the message; and influences, factors that affect both the sender and the receiver, including education, culture, emotions, perceptions, and the situation in which the communication process occurs.

PTS: 1 DIF: Comprehension REF: White (2010)

2. Communication between the nurse and client includes the aspects of:
a.
processing and translating
b.
message, method, and feedback
c.
explaining and refining
d.
selecting, understanding, and converting

ANS: B
Communication is sending and receiving a message. Communication consists of a sender, the person who initiates an idea, thought, or emotion that he or she wants to relate to another person; a message, the thought, idea, or emotion the sender wishes to send to another person; a channel, the means through which the sender sends a message, including auditory channels (speaking, hearing, listening), visual channels (verbal or nonverbal), and kinesthetic channels (touch, sensation); a receiver, a person who accepts the message from the sender using physiologic, psychological, and cognitive components; feedback, the verification or response from the receiver to the sender about the message; and influences, factors that affect both the sender and the receiver, including education, culture, emotions, perceptions, and the situation in which the communication process occurs.

PTS: 1 DIF: Comprehension REF: White (2010)

3. When the nurse gets a response from the client verifying the message was received as sent, what is this process called?
a.
congruent communication
c.
feedback
b.
empathy
d.
recognition

ANS: C
Nurses use the process of communication in every health care setting when interacting with clients and their families and with other health care team members. It is the nurse’s responsibility to formulate a message clearly, use the appropriate channel to communicate the message, and verify that the receiver has received and understood the message. The nurse must also be aware of the factors that influence both the sending and receiving of messages in a given situation.

PTS: 1 DIF: Comprehension REF: White (2010)

4. In addition to speaking, the nurse must be aware that verbal communication includes which method?
a.
gestures and expressions
c.
reading and writing
b.
eye contact and touch
d.
observing and perceiving

ANS: C
Verbal communication involves using words, either in speaking or in writing, to send messages. For example, a nurse might discuss a client’s plan of care with assistive personnel. It is important to remember that both speaking and listening must occur for spoken communication between sender and receiver to take place. In written communication, the person receiving the message must both read and understand the words involved and attach meaning to them.

PTS: 1 DIF: Comprehension REF: White (2010)

5. A nurse hears a loud crash of breaking glass followed by “Oh dear!” from a client’s room and enters the room to evaluate the client’s safety. This incident BEST illustrates which of these processes?
a.
speaking
c.
listening
b.
hearing
d.
rapport

ANS: C
The cognitive element is the “thinking” part of receiving. It involves interpreting stimuli and converting them into meaning, such as by listening.

PTS: 1 DIF: Comprehension REF: White (2010)