The Art of Leadership 6Th Edition By George Manning – Test Bank

Complete Test Bank With Answers

Sample Questions Posted Below

The Art of Leadership, 6e (Manning)

Chapter 5 Organizational Climate

1) Which of the following is an important dimension of a supportive organizational climate?

A) The reward system

B) Warmth and support

C) Organizational clarity

D) All of these

Answer: D

Difficulty: 1 Easy

people.

Learning Objective: 05-02 Develop an organizational climate that attracts and keeps good

Accessibility: Keyboard Navigation

2) Which of the following patterns of leadership is autocratic and hierarchical?

A) Impoverished

B) Exploitive

C) Supportive

D) Enlightened

Answer: B

Difficulty: 1 Easy

Learning Objective: 05-01 Understand the impact of organizational culture.

Accessibility: Keyboard Navigation

3) Which of the following is most likely a characteristic of enlightened leadership?

A) Leaders make decisions, and members are expected to comply without question.

B) It results in organizations that are characterized by recurrent financial crises.

C) It delegates power to the logical focus of interest and concern for a problem.

D) Members are hesitant to discuss job-related problems with leaders.

Answer: C

Difficulty: 2 Medium

Learning Objective: 05-02 Develop an organizational climate that attracts and keeps good

people.

Accessibility: Keyboard Navigation

1

Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior

written consent of McGraw-Hill Education.4) Successful Pattern II organizations are benevolent autocracies in which ________.

A) leaders generally develop a vision that is initiated by members

B) power is delegated to the logical focus of interest and concern for a problem

C) members have a high degree of freedom to execute plans to accomplish organizational goals

D) leaders have genuine concern for the welfare of members

Answer: D

Difficulty: 2 Medium

Learning Objective: 05-02 Develop an organizational climate that attracts and keeps good

people.

Accessibility: Keyboard Navigation

5) Which of the following is most likely a characteristic of Pattern I organizations?

A) Low member absenteeism

B) A lack of loyalty exhibited by members

C) Broad member participation

D) An inability of leaders to exercise power

Answer: B

Difficulty: 2 Medium

Learning Objective: 05-02 Develop an organizational climate that attracts and keeps good

people.

Accessibility: Keyboard Navigation

6) Which of the following statements is most likely true of service cultures?

A) They result in increased profits in a short period of time.

B) They are particularly important in high-risk industries.

C) They focus on work conditions and behaviors that prevent accidents and injuries.

D) They focus on customer satisfaction by putting customers first.

Answer: D

Difficulty: 2 Medium

Learning Objective: 05-01 Understand the impact of organizational culture.

Accessibility: Keyboard Navigation

7) Artifacts of an organizational village include all of the following EXCEPT ________.

A) physical structures

B) rituals

C) stories

D) symbols

E) external alliances

Answer: E

Difficulty: 1 Easy

Learning Objective: 05-01 Understand the impact of organizational culture.

Accessibility: Keyboard Navigation

2

Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior

written consent of McGraw-Hill Education.8) Unlike organizational structures that are flat, tall organizational structures tend to ________.

A) undermine employee satisfaction and organizational commitment

B) expedite the transmittal of information and the speed of response

C) focus power around employees rather than managers

D) have lower overhead costs

Answer: A

Difficulty: 2 Medium

Learning Objective: 05-02 Develop an organizational climate that attracts and keeps good

people.

Accessibility: Keyboard Navigation

9) Which of the following rules is at the heart of Google’s culture?

A) Stay technologically intelligent and hold people accountable for results.

B) Be flexible in different situations and show respect for others.

C) Put customers first and give low priority to competition.

D) Think of your work as a calling with a mission that matters and give people more

trust, freedom, and authority than you are comfortable giving.

Answer: D

Difficulty: 2 Medium

Learning Objective: 05-01 Understand the impact of organizational culture.

Accessibility: Keyboard Navigation

10) Disney’s culture teaches and reinforces the values

A) of innovation, reliability, and growth.

B) of intelligence, empathy, and sensitivity.

C) of professionalism, teamwork, and service.

D) associated with storytelling and delegating responsibilities.

Answer: C

Difficulty: 2 Medium

Learning Objective: 05-01 Understand the impact of organizational culture.

Accessibility: Keyboard Navigation

11) Enlightened and supportive organizations represent good investments because they attract

excellent personnel, who usually outperform their demoralized counterparts in exploitive and

impoverished organizations.

Answer: TRUE

Difficulty: 1 Easy

people.

Learning Objective: 05-02 Develop an organizational climate that attracts and keeps good

Accessibility: Keyboard Navigation

3

Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior

written consent of McGraw-Hill Education.12) Exploitive leadership shows a great deal of interest and confidence in members.

Answer: FALSE

Difficulty: 1 Easy

people.

Learning Objective: 05-02 Develop an organizational climate that attracts and keeps good

Accessibility: Keyboard Navigation

13) Community in the workplace is experienced in two ways, which are as “a group of people”

and as “a way of being.”

Answer: TRUE

Difficulty: 1 Easy

Learning Objective: 05-03 Describe the elements of true community.

Accessibility: Keyboard Navigation

14) A community that is experienced as “a group of people” is formed by bringing people

together in place and time.

Answer: TRUE

Difficulty: 1 Easy

Learning Objective: 05-03 Describe the elements of true community.

Accessibility: Keyboard Navigation

Match the items below with their descriptions:

A) dimensions of organizational climate

B) characteristics of enlightened leadership

15) leaders ask for ideas; communication is open, honest, and uncensored; strikes are

nonexistent, and efficiency is high

Difficulty: 1 Easy

Learning Objective: 05-01 Understand the impact of organizational culture.; 05-02 Develop an

organizational climate that attracts and keeps good people.

Accessibility: Keyboard Navigation

16) reward system, organizational clarity, standards of performance, warmth and support,

leadership

Difficulty: 1 Easy

Learning Objective: 05-01 Understand the impact of organizational culture.; 05-02 Develop an

organizational climate that attracts and keeps good people.

Accessibility: Keyboard Navigation

Answers: 15) B 16) A

4

Copyright 2019 © McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior

written consent of McGraw-Hill Education.