Technical Writing for Success, 4th Edition by Darlene Smith – Test Bank

Complete Test Bank With Answers

Sample Questions Posted Below

Chapter 5 – Brief Correspondence

TRUE/FALSE

1. Because e-mail is generally brief, it can be written quickly with no planning.

ANS: F PTS: 1

2. Objective ID: TCWR.SMWO.19.5-3 Description: Prewrite for brief correspondence

A typical e-mail reader in an organization is a busy person who needs accurate, complete information

delivered quickly in an easy-to-read document

ANS: T PTS: 1

3. Objective ID: TCWR.SMWO.19.5-2 correspondence

Memos may be sent to only one person.

ANS: F PTS: 1

Description: Analyze and target the audience for brief

4. Objective ID: TCWR.SMWO.19.5-2 correspondence

Description: Analyze and target the audience for brief

A sender of a text message should consider the audience to determine how formal the message should

be.

ANS: T PTS: 1

5. Objective ID: TCWR.SMWO.19.5-3 Description: Prewrite for brief correspondence

Dates are necessary in memos only when the memos will be filed for future reference.

ANS: F PTS: 1

6. Objective ID: TCWR.SMWO.19.5-4 messages, e-mails, memorandums (memos), and letters

Description: Prepare for and determine how to format text

Hierarchical order means listing people’s names in a memo according to their degree of importance to

the organization.

ANS: T PTS: 1

© 2019 Cengage Learning, Inc.7. Objective ID: TCWR.SMWO.19.5-4 messages, e-mails, memorandums (memos), and letters

Description: Prepare for and determine how to format text

The sender of a memo should sign or initial his or her name at the bottom of the page after the word

Sincerely.

ANS: F PTS: 1

8. Objective ID: TCWR.SMWO.19.5-4 messages, e-mails, memorandums (memos), and letters

Description: Prepare for and determine how to format text

Informative and good news messages begin with the main idea, so the reader gets the essential

information immediately.

ANS: T PTS: 1

9. Objective ID: TCWR.SMWO.19.5-5 good news, bad news, and persuasive messages

Writers of e-mail do not need to worry about privacy.

ANS: F PTS: 1

Description: Understand and use strategies for composing

10. Objective ID: TCWR.SMWO.19.5-1 A memo should not cover more than one main idea.

Description: Identify brief correspondence

ANS: T PTS: 1

Objective ID: TCWR.SMWO.19.5-4 messages, e-mails, memorandums (memos), and letters

Description: Prepare for and determine how to format text

MATCHING

1. 2. 3. Match each term with the correct definition.

a. internal audience g. external audience

b. subject line h. enclosure notation

c. netiquette i. modified block letter style

d. block letter style j. goodwill

e. reference initials k. buffer

f. testimonials l. copy notation

the value of doing things to create mutual respect and admiration

personal stories used in persuasive messages in which people describe how a product or service

worked for them

a receiver inside a writer’s organization

© 2019 Cengage Learning, Inc.4. 5. 6. good manners used on the Internet

a receiver outside the writer’s organization

allows the reader to predict the topic, distinguishes one message from another, and provides focus for

the writer

7. 8. 9. 10. 11. 12. aligns the return address, dateline, and closing at the left margin

identifies the person who dictated a letter and the person who keyed the letter

indicates that additional documents are included in the envelope with a letter

begins the dateline and closing at the center, with paragraphs beginning at the left margin

indicates that a copy of a letter has been sent to another person

a positive statement used to soften bad news

1. ANS: J PTS: 1

2. ANS: F PTS: 1

3. ANS: A PTS: 1

4. ANS: C PTS: 1

5. ANS: G PTS: 1

6. ANS: B PTS: 1

7. ANS: D PTS: 1

8. ANS: E PTS: 1

9. ANS: H PTS: 1

10. ANS: I PTS: 1

11. ANS: L PTS: 1

12. ANS: K PTS: 1

Objective ID: TCWR.SMWO.19.5-1 Objective ID: TCWR.SMWO.19.5-2 Description: Identify brief correspondence

Description: Analyze and target the audience for brief

correspondence

Objective ID: TCWR.SMWO.19.5-3 Description: Prewrite for brief correspondence

Objective ID: TCWR.SMWO.19.5-4 Description: Prepare for and determine how to format text

messages, e-mails, memorandums (memos), and letters

Objective ID: TCWR.SMWO.19.5-5 Description: Understand and use strategies for composing

good news, bad news, and persuasive messages

SHORT ANSWER

Listed below are the organizational patterns for correspondence. The order for each one is mixed up.

Correct the order by numbering (with 1, 2, and 3) which parts come first, second, and third.

1. Positive message

_____ Provide needed details

_____ State the positive news

_____ Provide a friendly close

ANS:

© 2019 Cengage Learning, Inc.2, 1, 3

PTS: 1

Objective ID: TCWR.SMWO.19.5-5 good news, bad news, and persuasive messages

Description: Understand and use strategies for composing

2. Bad news message

_____ Make a constructive suggestion, look toward the future, or offer an alternative

_____ Provide a buffer

_____ State or imply the bad news

ANS:

2, 3, 1

PTS: 1

Objective ID: TCWR.SMWO.19.5-5 good news, bad news, and persuasive messages

Description: Understand and use strategies for composing

3. Persuasive message

_____ Motivate the reader to act

_____ Convince the reader of the product’s merits

_____ Get the reader’s attention

ANS:

3, 2, 1

PTS: 1

Objective ID: TCWR.SMWO.19.5-5 good news, bad news, and persuasive messages

Description: Understand and use strategies for composing

© 2019 Cengage Learning, Inc.