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Complete Test Bank With Answers

Sample Questions Posted Below

Chapter 05

Managing Diversity

1. In the context of cultural diversity, the old “melting pot” model refers to

A. the process of finding the best fit between the employee and the job.

B. how immigrants were expected to assimilate their culture and language into the mainstream.

C. the corporate culture found in most firms today.

D. how new affirmative action programs were used to correct past discrimination problems.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: In the context of cultural diversity, the old “melting pot” model refers to how immigrants were expected to assimilate their culture and

language into the mainstream. This model has long since been left behind. The view today is that our diversity is our strength.

2. Diversity is defined as the

A. characteristics of individuals that shape their identities and the experiences they have in society.

B. number of employees with different racial backgrounds in an organization.

C. ratio of male to female employees in an organization.

D. preconceived judgment about an individual or a group of people.

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: Diversity is defined as the characteristics of individuals that shape their identities and the experiences they have in society. The view today

is that our diversity is our strength.

3. Which of the following statements is true of primary diversity?

A. Primary diversity includes things that are not as often considered but that are integral to an individual’s make up.

B. Marital status, military experience, and religion are some of the components of primary diversity.

C. Primary diversity includes commonly thought of differences between people such as age, ethnicity, gender, characteristics, race, and sexual

orientation.

D. The dimensions of primary diversity are factors that an individual has some control over.

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: Diversity is generally broken into two groups—primary diversity and secondary diversity. Primary diversity includes commonly thought

of differences between people such as age, ethnicity, gender, characteristics, race, and sexual orientation.

4. Which of the following statements is true of secondary diversity?

A. Secondary diversity includes the more commonly thought of differences between people.

B. Physical abilities/characteristics, race, and sexual orientation are some of the components of secondary diversity.

C. The components of secondary diversity are things that cannot be changed.

D. The components of secondary diversity include education, employment history, family background, income, geographic location, marital status,

military experience, and religion.

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: The components of secondary diversity include education, employment history, family background, income, geographic location, marital

status, military experience, and religion. These components are the things that are perhaps not as often considered but are integral to an individual’s

5-1

McGraw-Hill Education.make up.

5. ________ refers to the characteristics of individuals that shape their identities and the experiences they have in society.

A. Diversity

B. Ethnicity

C. Civility

D. Bigotry

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: Diversity refers to the characteristics of individuals that shape their identities and the experiences they have in society. It is generally

broken into two groups—primary diversity and secondary diversity.

6. ________ diversity includes the more commonly thought of differences between people.

A. Primary

B. Rational

C. Schematic

D. Collective

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: Primary diversity includes the more commonly thought of differences between people such as age, ethnicity, gender, physical

abilities/characteristics, race, and sexual orientation. Diversity is generally broken into two groups—primary diversity and secondary diversity.

7. Which of the following is a component of secondary diversity?

A. Ethnicity

B. Age

C. Sexual orientation

D. Education

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: Education is a component of secondary diversity. The components of secondary diversity are the things that are perhaps not as often

considered but are integral to an individual’s make up.

8. Which of the following is a component of primary diversity?

A. Marital status

B. Military experience

C. Race

D. Religion

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: Race is a component of primary diversity. Primary diversity includes the more commonly thought of differences between people.

9. ________ diversity includes things that are perhaps not as often considered but are integral to an individual’s make up.

A. Rational

B. Secondary

C. Schematic

D. Collective

5-2

McGraw-Hill Education.AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: Secondary diversity includes things that are perhaps not as often considered but are integral to an individual’s make up. The components

of secondary diversity include education, employment history, family background, income, geographic location, marital status, military experience,

and religion.

10. Identify a true statement about diversity.

A. Diversity within an organization often results in poor decision making.

B. Family background and employment history are essential components of primary diversity.

C. Diversity is influenced by local and international changes.

D. The components of secondary diversity include race and sexual orientation.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-01: Define diversity.

Learning Objective: 05-02: Discuss how the U.S. workforce is changing and its impact on the supervisor.

Topic: A Look at Our Diversity

Topic: What is Diversity?

Feedback: Diversity is influenced by local and international changes. Diversity is generally broken into two groups—primary diversity and secondary

diversity.

11. Which of the following is a recent diversity trend in the United States?

A. A decrease in the proportion of women in the workforce

B. A decrease in the rate at which mothers of young children are entering the workforce

C. An aging workforce, as some older workers postpone retirement to continue working

D. A gradual reduction in the proportions of Asian Americans and Hispanics in the workforce

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-02: Discuss how the U.S. workforce is changing and its impact on the supervisor.

Topic: A Look at Our Diversity

Feedback: A recent diversity trend in the United States is an aging workforce. The workforce is expected to continue to age, as some older workers

postpone retirement to continue working.

12. Which of the following statements is true of the recent diversity trends in the United States?

A. The participation of women in the workforce has risen to above 50 percent.

B. A survey found that few women held management-related occupations.

C. The proportion of African Americans in the workforce is decreasing gradually.

D. Older workers opt for early retirement, which results in more opportunities for youngsters.

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-02: Discuss how the U.S. workforce is changing and its impact on the supervisor.

Topic: A Look at Our Diversity

Feedback: The participation of women in the workforce rising to above 50 percent is one of the recent diversity trends in the United States. A survey

found that women held half of all management, professional, and related occupations.

13. Workers who were born between 1946 and 1964 are typically referred to as

A. baby boomers.

B. traditionalists.

C. Generation X workers.

D. Generation Y workers.

AACSB: Analytic

AACSB: Diversity

5-3

McGraw-Hill Education.Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-02: Discuss how the U.S. workforce is changing and its impact on the supervisor.

Topic: A Look at Our Diversity

Feedback: Workers who were born between 1946 and 1964 are typically referred to as baby boomers. The workforce is expected to continue to age,

as some older workers postpone retirement to continue working.

14. ________ refers to the beliefs and norms that govern organizational behavior in a firm.

A. Corporate agenda

B. Cultural vision

C. Corporate culture

D. Cultural value

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Corporate culture refers to the beliefs and norms that govern organizational behavior in a firm. Supervisors today need new skills to

communicate and collaborate effectively with a broader range of people.

15. A preconceived judgment about an individual or group of people is known as

A. ethnocentrism.

B. prejudice.

C. stereotyping.

D. sexism.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Prejudice refers to a preconceived judgment about an individual or group of people. It can be a subtle force.

16. Identify a true statement about prejudice.

A. It is a generalized, fixed image of other people.

B. It is prohibited by law.

C. It can always be easily recognized.

D. It affects people’s behavior.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Prejudice is a subtle force and affects people’s behavior. It refers to a preconceived judgment about an individual or group of people.

17. Which of the following scenarios best exemplifies prejudice?

A. As Cathy is a working parent, her supervisor assumes that she often abuses sick day privileges.

B. Lilly and Ben work for the same firm, and both perform similar tasks. However, Ben’s pay is more than that of Lily’s.

C. Erick’s manager often says, “All Americans are aggressive and loud.”

D. Violet’s manager, Ted, often shows obscene pictures to her and threatens to fire her if she complains.

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

5-4

McGraw-Hill Education.Topic: Challenges to Working in a Diverse Society

Feedback: The assumption by Cathy’s supervisor that Cathy often abuses sick day privileges as she is a working parent is an example of prejudice.

Prejudice is a preconceived judgment about an individual or group of people.

18. Martha and Ben both apply for a position at a company. Although Martha has several years of experience and is qualified for the job, the HR

manager hires Ben believing that Ben, being a fresher, will be better, faster, and more productive than Martha. In this scenario, the HR manager’s

behavior reflects

A. ageism.

B. sexism.

C. racism.

D. social influence.

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: In this scenario, the HR manager’s behavior reflects ageism. Ageism is a form of discrimination based on a person’s age.

19. Unfair or inequitable treatment of people based on prejudice is known as

A. discrimination.

B. egocentrism.

C. stereotyping.

D. nepotism.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Discrimination refers to the unfair or inequitable treatment of people based on prejudice. It is prohibited by law.

20. Which of the following refers to prejudice?

A. Beliefs and norms that govern organizational behavior in a firm

B. A preconceived judgment about an individual or group of people

C. Unfair or inequitable treatment of people based on biased decisions

D. A generalized, fixed image formed of other people

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Prejudice refers to a preconceived judgment about an individual or group of people. It can be a subtle force.

21. Which of the following refers to discrimination?

A. Beliefs and norms that govern organizational behavior in a firm

B. A preconceived judgment about an individual or group of people

C. Unfair or inequitable treatment of people based on prejudice

D. A generalized, fixed image formed of other people

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

5-5

McGraw-Hill Education.Feedback: Discrimination refers to the unfair or inequitable treatment of people based on prejudice. It is prohibited by law.

22. Which of the following scenarios best exemplifies discrimination?

A. As Cathy is a working parent, her supervisor assumes that she often abuses sick day privileges.

B. Lilly and Ben work for the same firm, and both perform similar tasks. Although both are equally qualified and experienced, Ben’s pay is much

higher than that of Lilly’s.

C. Erick’s manager often says, “All Americans are aggressive and loud.”

D. Violet’s manager, Ted, often shows obscene pictures to her and threatens to fire her if she complains.

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Although Lilly and Ben perform similar tasks and are equally qualified, Lilly’s pay is lower than that of Ben’s due to gender

discrimination. Discrimination is the unfair or inequitable treatment of people based on prejudice and is prohibited by law.

23. Which of the following statements is true of discrimination?

A. It is defined as a generalized, fixed image of other people.

B. It is not prohibited by law.

C. It is based on prejudice.

D. It encourages and unites employees.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Discrimination refers to unfair or inequitable treatment based on prejudice. It is prohibited by law.

24. If a manager assumes that women cannot work with machinery and consequently denies employment to them, it can be construed as ________.

A. ageism

B. discrimination

C. harassment

D. ethnocentrism

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: If a manager assumes that women cannot work with machinery and consequently denies employment to them, it can be construed as

discrimination. Discrimination is the unfair or inequitable treatment of people based on prejudice.

25. Which of the following statements accurately differentiates between prejudice and discrimination?

A. Prejudice is a preconceived judgment about a group of people, whereas discrimination is an unfair treatment based on prejudice.

B. Prejudice is prohibited by law, whereas discrimination is not prohibited by law.

C. Prejudice refers to a generalized, fixed image of other people, whereas discrimination refers to a preconceived judgment about an individual.

D. Prejudice cannot be countered or eliminated, whereas discrimination can be countered or eliminated.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Prejudice is a preconceived judgment about an individual or group of people, whereas discrimination is the unfair or inequitable treatment

of people based on prejudice.

26. If a supervisor assumes that a female job applicant cannot make sales calls at night, he or she is making judgments based on ________.

5-6

McGraw-Hill Education.A. prejudice

B. norms

C. ethics

D. ageism

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: If a supervisor assumes that a female job applicant cannot make sales calls at night, he or she is making judgments based on prejudice.

Prejudice is a preconceived judgment about an individual or group of people.

27. If a supervisor assumes that an older worker is not as physically strong as a younger one, he or she is making judgments based on ________.

A. prejudice

B. norms

C. ethics

D. sexism

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: If a supervisor assumes that an older worker is not as physically strong as a younger one, he or she is making judgments based on

prejudice. Prejudice is a preconceived judgment about an individual or group of people.

28. If a manager assumes that people from a particular race or belonging to a certain religion are less reliable than others and consequently denies

them employment, it can be construed as ________.

A. sexism

B. discrimination

C. abuse

D. bigotry

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: If a manager assumes that people from a particular race or belonging to a certain religion are less reliable than others and consequently

denies them employment, it can be construed as discrimination. Discrimination is the unfair or inequitable treatment based on prejudice.

29. Malik works as a correspondent at a news channel. He realizes that he has been rejected for the position of lead news anchor because the

management was looking for a “white” male. Consequently, he resigns from the job. In this scenario, Malik’s actions are most likely a result of

A. discrimination.

B. individualism.

C. polycentrism.

D. nepotism.

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: The most likely reason for Malik’s resignation is discrimination. Discrimination is the unfair or inequitable treatment of people based on

prejudice. This is prohibited by law.

30. Erick, the night supervisor at Harold’s Hamburgers, believes that black people are unreliable and therefore avoids hiring them. In this scenario,

Erick is displaying ________.

5-7

McGraw-Hill Education.A. bigotry

B. sexism

C. nepotism

D. racism

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: In this scenario, Erick is displaying racism, which is discrimination on the basis of race. Racism is a form of prejudice.

31. Mike, a manager at a firm, assigns different tasks to his employees based on some preconceived notions he has about them. For example, he

never assigns high-priority projects to females assuming that they are inefficient. In this case, Mike’s business decisions are based on ________.

A. rationality

B. prejudices

C. company policies

D. bigotry

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: In this case, Mike’s business decisions are based on prejudices. Prejudices are preconceived judgments about an individual or group of

people.

32. ________ are generalized, fixed images of other people.

A. Slurs

B. Ethnocentrisms

C. Stereotypes

D. Prejudices

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Stereotypes are generalized, fixed images of other people. They should be avoided when dealing with matters related to racial and cultural

differences.

33. The statement “All youngsters are impulsive and careless” is an example of ________.

A. prejudice

B. discrimination

C. a stereotype

D. sexism

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: The statement “All youngsters are impulsive and careless” is an example of a stereotype. Stereotypes are generalized, fixed images of

other people.

34. Which of the following statements is true of stereotypes?

A. They are often intended and cannot be eliminated.

B. They refer to the unfair or inequitable treatment of people, which is prohibited by law.

5-8

McGraw-Hill Education.C. They are usually based on true or complete information.

D. They occur because human beings prefer things that are familiar.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Stereotypes occur because human beings prefer things that are more familiar. Stereotypes are generalized, fixed images of other people.

35. Which of the following refers to stereotypes?

A. Beliefs and norms that govern organizational behavior in a firm

B. Preconceived judgment about an individual

C. Unfair or inequitable treatment of people based on prejudice

D. Generalized, fixed images of others

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Stereotypes are generalized, fixed images of other people. They should be avoided when dealing with matters related to racial and cultural

differences.

36. Which of the following scenarios best exemplifies stereotyping?

A. As Cathy is a working parent, her supervisor assumes that she often abuses sick day privileges.

B. Lilly and Ben work for the same firm, and both perform similar tasks. Although both are equally qualified and experienced, Ben’s pay is much

higher than that of Lilly’s.

C. Erick’s manager often says, “All Americans are aggressive and loud.”

D. Violet’s manager, Ted, often shows obscene pictures to her and threatens to fire her if she complains.

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: The statement “All Americans are aggressive and loud,” made by Erick’s manager, is an example of a stereotype. Stereotypes are

generalized, fixed images of other people.

37. The statement “All Americans are loud and aggressive” is an example of

A. a stereotype.

B. prejudice.

C. discrimination.

D. nepotism.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: The statement “All Americans are loud and aggressive” is an example of a stereotype. Stereotypes are generalized, fixed images of other

people.

38. Zack, a former rock musician who holds a master’s degree in economics, works as a financial advisor at Plateau Finances. Zack’s boss thinks that

all rock musicians are incompetent at finance-related jobs. In this case, Zack is subjected to ________.

A. stereotyping

B. racism

C. nepotism

D. discrimination

5-9

McGraw-Hill Education.AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: In the above scenario, Zack is subjected to stereotyping. Stereotypes are generalized, fixed images of other people.

39. Which of the following statements accurately differentiates between prejudices and stereotypes?

A. Prejudices refer to the unfair treatment of people based on discrimination, whereas stereotypes are preconceived judgments about a group of

people.

B. Prejudices are not prohibited by law, whereas stereotypes are prohibited by law.

C. Prejudices are preconceived judgments about a group of people, whereas stereotypes are generalized, fixed images of other people.

D. Prejudices cannot be countered or eliminated, whereas stereotypes can be countered or eliminated once recognized.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Prejudices are preconceived judgments about an individual or group of people, whereas stereotypes are generalized, fixed images of other

people.

40. Identify the statement that accurately differentiates stereotypes from discrimination.

A. Stereotypes refer to the unfair treatment of people based on prejudice, whereas discrimination is a preconceived judgment about a group of people.

B. Stereotypes are prohibited by law, whereas discrimination is not prohibited by law.

C. Stereotypes are generalized, fixed images of other people, whereas discrimination is the unfair or inequitable treatment of people based on

prejudice.

D. Stereotypes can be countered or eliminated, whereas discrimination cannot be countered or eliminated.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Stereotypes are generalized, fixed images of other people, whereas discrimination is the unfair or inequitable treatment of people based on

prejudice.

41. Sexism is discrimination based on

A. racial stereotypes.

B. gender stereotypes.

C. age stereotypes.

D. ethnic stereotypes.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Sexism is discrimination based on gender stereotypes. It is a barrier to diversity that many employers have taken steps to combat and

prevent.

42. Richard, an experienced chef, applied for a role in a commercial for baked goods. He felt he was perfect for the role as he specialized in baking.

However, he was turned down because the advertising firm felt that a woman would fit the product image of baked goods better than a man would.

To which of the following was Richard subjected?

A. Ethnocentrism

B. Sexism

5-10

McGraw-Hill Education.C. Ageism

D. Nepotism

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Richard was subjected to sexism. Sexism is discrimination based on gender stereotypes.

43. Which of the following is a form of sexism?

A. Considering people from certain countries not fit for managerial positions

B. Assuming that a senior employee will not be able to handle an assignment that involves a great deal of traveling

C. Considering a woman unfit to head a business unit

D. Denying employment to a person with a questionable background

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Considering a woman unfit to head a business unit is a form of sexism. Sexism is discrimination based on gender stereotypes.

44. ________, or discrimination based on gender stereotypes, is a barrier to diversity that many employers have taken steps to combat and prevent.

A. Ageism

B. Sexism

C. Ethnocentrism

D. Nepotism

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Sexism, or discrimination based on gender stereotypes, is a barrier to diversity that many employers have taken steps to combat and

prevent. The most blatant form of sexism is sexual harassment.

45. In the context of sexism, which of the following statements is true of women in top positions in the United States?

A. Women are no longer a minority in top positions.

B. The number of businesses owned by women has been declining in recent decades.

C. The participation of women in the workforce has dropped to 40 percent.

D. Female entrepreneurs are making a strong mark on U.S. business.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Female entrepreneurs are making a strong mark on U.S. business. Although women are still a minority in top positions, more women head

companies and divisions than ever before.

46. Asking a pregnant job applicant about child care arrangements is a form of ________.

A. ageism

B. sexism

5-11

McGraw-Hill Education.C. nepotism

D. embolism

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Asking a pregnant job applicant about child care arrangements is a form of sexism. Sexism is discrimination based on gender stereotypes.

47. Core Inc. is a firm where less than half of the employees are females. Veronica is one of them, and she has been a mid-level manager for several

years without being able to progress. This is the case with all qualified female employees in the firm. Which of the following is most likely a reason

preventing these employees from getting promoted?

A. The revolving door

B. The glass ceiling

C. The level of threshold

D. The invisible line

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: The above scenario exemplifies the barrier known as the “glass ceiling.” The “glass ceiling” refers to a certain level of responsibility to

which many qualified applicants find themselves rising, and then no higher, despite their ability and willingness to contribute further to the goals of a

firm.

48. When Matilda was up for promotion, her manager stated that the role was physically demanding, and it would be hard for a woman to cope. In

this case, Matilda is subjected to ________.

A. ethnocentrism

B. sexism

C. ageism

D. nepotism

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: In this case, Matilda is subjected to sexism. Sexism, or discrimination based on gender stereotypes, is a barrier to diversity that many

employers have taken steps to combat and prevent.

49. ________ is the most blatant form of sexism.

A. Sexual harassment

B. Transsexualism

C. Gender egalitarianism

D. Patriarchy

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: The most blatant form of sexism is sexual harassment. It is defined as unwanted sexual attentions, including language, behavior, or the

display of images.

5-12

McGraw-Hill Education.50. Discrimination against gays or lesbians is a form of ________.

A. nepotism

B. egotism

C. sexism

D. embolism

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Discrimination against gays or lesbians is a form of sexism. Sexism, or discrimination based on gender stereotypes, is a barrier to diversity

that many employers have taken steps to combat and prevent.

51. Identify a true statement about sexism.

A. The subtle use of language, such as the word “stewardess” applied to a woman instead of the gender-neutral “flight attendant,” is a form of

sexism.

B. Women are always the victims and men the aggressors in all cases of sexual harassment.

C. The most blatant form of sexism is transgender inequality.

D. The “glass ceiling” is an organizational practice to overcome the negative effects of sexism in a workplace.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: The subtle use of language, such as the word “stewardess” applied to a woman instead of the gender-neutral “flight attendant,” is a form of

sexism. Sexism, or discrimination based on gender stereotypes, is a barrier to diversity that many employers have taken steps to combat and prevent.

52. In the context of ageism, which of the following statements is true of older workers in an organization?

A. They receive intensive coaching and more constructive feedback than younger adults.

B. They are absent from work more often than younger workers.

C. They generally must look for work longer than younger adults.

D. They are less costly to the company than younger workers because of their age.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Older workers in an organization are skilled critical thinkers and need less training than younger workers. They are more reliable than

younger workers.

53. A certain level of responsibility to which many qualified applicants find themselves rising to, and then no higher, despite their ability and

willingness to contribute further to the goals of the firm is called

A. corporate segregation.

B. the revolving door.

C. the glass ceiling.

D. zero tolerance.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

5-13

McGraw-Hill Education.Feedback: The “glass ceiling” refers to a certain level of responsibility to which many qualified applicants find themselves rising, and then no higher,

despite their ability and willingness to contribute further to the goals of the firm. Changes for the better are occurring every day, but much progress

remains to be made.

54. Which of the following terms best defines any unwanted sexual attentions, including language, behavior, or the display of images?

A. Bestiality

B. Sexual harassment

C. Adultery

D. Sexual abuse

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Sexual harassment is defined as any unwanted sexual attentions, including language, behavior, or the display of images. It is the most

blatant form of sexism.

55. Which of the following scenarios best exemplifies sexual harassment?

A. As Cathy is a working parent, her supervisor assumes that she often abuses sick day privileges.

B. Lilly and Ben work for the same firm, and both perform similar tasks. Although both are equally qualified and experienced, Ben’s pay is much

higher than Lilly’s.

C. Erick’s manager often says, “All Americans are aggressive and loud.”

D. Violet’s manager, Ted, often shows obscene pictures to her and threatens to fire her if she complains.

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Violet’s manager showing her obscene pictures is an example of sexual harassment. Sexual harassment is defined as unwanted sexual

attentions, including language, behavior, or the display of images.

56. Which of the following statements is true of older workers in an organization?

A. Older workers are on leave more often than younger workers.

B. The share of older workers is lesser since World War II.

C. The percentage of the population that is 65 years and older in the workforce is decreasing.

D. Older workers are more afraid of discrimination than of change.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Research has found that older workers are more afraid of discrimination than of change. Discrimination based on age is called ageism.

57. Which of the following depicts ageism?

A. Considering employees from certain countries not fit for managerial positions

B. Assuming that senior employees are incapable of handling long-term projects

C. Considering a woman unfit to head a business unit

D. Denying employment to a young employee with a questionable background

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

5-14

McGraw-Hill Education.Feedback: Assuming that senior employees are incapable of handling long-term projects depicts ageism. Discrimination based on age is called

ageism.

58. Which of the following scenarios best exemplifies ageism?

A. As Cathy is a working parent, her supervisor assumes that she often abuses sick day privileges.

B. Lilly and Ben work for the same firm, and both perform similar tasks. Though both are equally qualified and experienced, Ben’s pay is much

higher than that of Lilly’s.

C. Erick’s manager often says, “All Americans are aggressive and loud.”

D. Fifty-five-year-old James was denied employment at a manufacturing firm because the interviewer felt that younger workers are more reliable.

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: The interviewer denying employment to James due to his age is an example of ageism. Discrimination based on age is called ageism.

59. Which of the following is often at the root of ageism?

A. Prejudices

B. Ethics

C. Norms

D. Modernizations

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Often, prejudices are at the root of ageism. Discrimination based on age is called ageism.

60. In the context of ageism, which of the following is true of older workers in an organization?

A. They cost less because of their greater experience.

B. They do not require any training.

C. They add diversity of thought and approach.

D. They do not take their work very seriously.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: In an organization, older workers bring their employers a number of strengths. They add diversity of thought and approach.

61. Generational studies are becoming increasingly common. Who among the following are the most studied generation to date?

A. The Millennials

B. The Baby Boomers

C. The Silent Generation

D. The GI Generation

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Millennials (those born between 1980 and 1999) are the most studied generation to date. Generational studies are becoming increasingly

common and can be used to provide a wealth of information to corporations and supervisors alike.

62. The Age Discrimination in Employment Act (1967) makes it illegal to

A. allow a senior employee to retire voluntarily before the acceptable retirement age.

5-15

McGraw-Hill Education.B. fail to hire, or fire, on the basis of age.

C. deny older workers training that will help them advance their careers.

D. have a requirement for a bona fide occupational qualification.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: The Age Discrimination in Employment Act (1967) makes it illegal to fail to hire, or fire, on the basis of age. Discrimination based on age

is called ageism.

63. In the context of ageism, which of the following is true of a bona fide occupational qualification (BFOQ)?

A. It enables people with disabilities to find employment.

B. It is an objective characteristic required for an individual to perform a job properly.

C. It prevents any age-related discrimination at work.

D. It is a subjective criterion that employers use to select employees.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: A bona fide occupational qualification (BFOQ) is an objective characteristic required for an individual to perform a job properly. In a few

rare cases, such as the Federal Aviation Agency’s limit of 64 years of age for airline pilots or acting roles that call for persons of very young or very

advanced age, age represents a BFOQ.

64. A qualified individual with a disability is a person

A. with a disability who, with or without reasonable accommodation, can perform the essential functions of an employment position that such

individual holds or desires.

B. who is less physically capable than others, or has failing eyesight, which prevents him or her from performing well on the job.

C. with a disability and considerable job experience who should be denied employment owing to the disability.

D. who has a physical or mental impairment that substantially limits one or more major life activities.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-05: Discuss how and why employers must accommodate employees’ disabilities.

Topic: Challenges to Working in a Diverse Society

Feedback: A qualified individual with a disability is defined as someone with a disability who, with or without reasonable accommodation, can

perform the essential functions of an employment position that such individual holds or desires. If a job applicant with a disability is able to perform

the necessary tasks to complete a prospective job, it is inappropriate not to hire him or her simply because he or she has a disability.

65. ________ is a physical or mental impairment that substantially limits a major life activity, a record of such an impairment, or being regarded as

having such an impairment.

A. Ageism

B. Bigotry

C. Dissonance

D. Disability

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-05: Discuss how and why employers must accommodate employees’ disabilities.

Topic: Challenges to Working in a Diverse Society

Feedback: Disability is a physical or mental impairment that substantially limits a major life activity, a record of such an impairment, or being

regarded as having such an impairment.

66. Which of the following is one of the challenges of managing diversity in a business organization?

5-16

McGraw-Hill Education.A. The requirement of unique arrangements such as job sharing and telecommuting

B. The ability to increase the attraction and retention of the best employees for a job

C. The reduction of turnover and enhanced performance, which leads to greater market share

D. The ability to increase morale and motivation throughout the company

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: The requirement of unique arrangements such as job sharing and telecommuting is one of the challenges of managing diversity in a

business organization. Even the best and most necessary efforts to manage diversity must be handled with care.

67. Identify an advantage of supervising a diverse workforce for a business organization.

A. It leads to everyone thinking in a similar manner.

B. It leads to the phenomenon of the “glass ceiling” effect.

C. It reduces communication-related problems.

D. It reduces instances of employee turnover.

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: Reduction in employee turnover is an advantage of diversity for a business organization. The diversity of a company’s workforce provides

some challenges but also provides many advantages to the employer who can bring people with differences together into a cohesive working unit.

68. ________, born between 1981 and 1995, tend to be optimistic and enthusiastic, and they expect that their managers will be eager to act as

mentors.

A. Generation Y employees

B. Generation X employees

C. The Millennials

D. The Baby Boomers

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

Feedback: Generation Y employees, born between 1981 and 1995, tend to be optimistic and enthusiastic, and they expect that their managers will be

eager to act as mentors. They opt for text messaging when they want a quick response and seldom think of e-mail as demanding a quick reply.

69. Best Inc. offers its employees a paid day off to attend a diversity training program. Which of the following will be the most likely result of this

offer?

A. Higher morale and motivation throughout the company

B. Increased turnover among the employees

C. Enhanced opportunities for career advancement

D. Reduced absenteeism among the employees

AACSB: Communication

AACSB: Diversity

AACSB: Reflective Thinking

Accessibility: Keyboard Navigation

Blooms: Apply

Difficulty: 3 Hard

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: A firm as a whole can benefit from a supervisor’s successful efforts at managing diversity. An advantage of diversity for the business

organization is higher morale and motivation throughout the company.

70. A company that provides diversity training to its employees is most likely to benefit from

5-17

McGraw-Hill Education.A. a more resilient workforce.

B. conventional work processes.

C. a bureaucratic team structure.

D. centralized decision making.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

Feedback: A company that provides diversity training to its employees is most likely to benefit from a more resilient workforce. A supervisor’s

challenge is to build on the advantages of a firm’s diversity.

71. Which of the following is often mentioned as a way to make a workplace friendlier to female employees?

A. Bilingual employee manuals

B. Flexible work arrangements

C. Special equipment and training

D. Employee loyalty programs

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: Flexible work arrangements—often mentioned as a way to make the workplace “friendlier” to female employees—can deliver payoffs to

all employees and the organization as a whole. Besides leading in ways that bring out the best in immigrant workers, supervisors can benefit the

organization by being flexible with schedules and other work arrangements.

72. What should supervisors do to effectively communicate while managing a diverse workforce?

A. They should make assumptions in communications with others.

B. They must think before communicating.

C. They should avoid checking for understanding as it is impractical.

D. They must become an expert in other cultures.

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: To effectively communicate while managing diversity, supervisors must think before communicating in order to understand the potential

reaction to their words and gestures. It is most important not to make assumptions in communications with others, particularly regarding the way

one’s own words and actions are interpreted.

73. In the context of supervising a diverse workforce, which of the following is true of communication?

A. Communication is one area in which supervisors can serve as particularly good role models of managing diversity constructively.

B. Nonverbal communication is not as powerful in many contexts as the actual words people say.

C. Body language does not differ across cultures.

D. Only spoken communication offers opportunities for bridging the gaps between cultures.

AACSB: Communication

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: Communication in the workplace is one area in which supervisors can serve as particularly good role models of managing diversity

constructively. Nonverbal communication is just as powerful in many contexts as the actual words we say, and body language differs from one

culture to another as much as spoken language does.

74. Which of the following statements is true of nonverbal communication?

5-18

McGraw-Hill Education.A. Nonverbal communication is the basis of communication that supervisors have with others.

B. Nonverbal communication offers many opportunities for bridging gaps between cultures.

C. Nonverbal communication seldom occurs without some accompanying words.

D. Nonverbal communication reflects the real complexity of any individual or foreign culture.

AACSB: Communication

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: Nonverbal communication seldom occurs without some accompanying words. It is just as powerful in many contexts as the actual words

we say.

75. Expressions such as “get the nod” have more than one meaning. This emphasizes the fact that

A. supervisors always make assumptions when using idioms during verbal communication.

B. the complexity of English fascinates nonnative speakers of the language.

C. the English language has the potential to mislead, and certain words should be used with care.

D. nonverbal communication is more effective than verbal communication.

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: Expressions such as “get the nod” have more than one meaning. This emphasizes the fact that the English language has the potential to

mislead, and certain words should be used with care. The English language is full of slang, idioms, and borrowed expressions.

76. In order to build on the advantages of diversity in a work group, a supervisor should

A. standardize work timings and set fixed working hours.

B. communicate effectively to bridge cultural differences.

C. use stereotyping when dealing with racial differences.

D. form generalized, fixed images of his or her employees.

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: To build on the advantages of diversity in a company, a supervisor requires effective communication that bridges cultural differences.

Supervisors also can benefit from training in diversity and working closely with the company’s human resource staff to learn how they and their

employees must behave to obey laws related to workforce diversity.

77. Which of the following is an advantage of supervising a diverse workforce, particularly for an individual supervisor?

A. Enhanced communication skills

B. Increased productivity

C. Increased employee turnover

D. Greater innovation

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace.

Topic: Implications for the Supervisor

Feedback: Advantages of diversity for the individual supervisor are more concrete and include the opportunity to learn from the varied perspectives

of those unlike ourselves, a better motivated and more loyal team of employees, enhanced communication skills, improved management ability, and

enhanced opportunities for career advancement.

78. Hiring only those people who appear to fit into a company’s corporate culture

A. can lead to a staff with similar backgrounds.

5-19

McGraw-Hill Education.B. can reduce the potential for groupthink in the company.

C. will result in increased vitality.

D. will result in more creativity.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

Feedback: Hiring only those people who appear to fit into a company’s corporate culture can lead to a staff with similar backgrounds—having

identical religious, ethnic, or racial characteristics—or from the same age bracket.

79. Which of the following is needed to raise employee awareness of multiculturalism and help reduce such barriers to success as prejudice and

stereotypes?

A. Emphasis on nonverbal communication

B. Team-building activities

C. Formal diversity training

D. English-speaking courses for nonnatives

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

Feedback: Formal diversity training is needed to raise employee awareness of multiculturalism and help reduce such barriers to success as prejudice

and stereotypes. These programs are often credited with attracting minority recruits and raising sensitivity to differences among people.

80. Which of the following is a common goal of diversity training?

A. Increasing team homogeneity

B. Standardizing policies and procedures

C. Eliminating divergent thinking

D. Improving communications skills

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

Feedback: Improved communications skills are a common goal of diversity training, along with improving interpersonal and technical skills,

increasing English proficiency, and facilitating mentoring.

81. Despite the risks of stereotypes and awkward comments, diversity training is especially important for supervisors, because

A. they are responsible for making strategic decisions.

B. they interact directly with employees.

C. they need to improve their technical skills.

D. they generally lack interpersonal skills.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

Feedback: Despite the risks of stereotypes and awkward comments, diversity training is especially important for supervisors, because they interact

directly with employees.

82. When is diversity least likely to contribute to a company’s goals?

A. When it is overlooked by top management

B. When it is built into policies and procedures that are fairly enforced

5-20

McGraw-Hill Education.C. When the goals of diversity training are continually reinforced within the corporate culture

D. When supervisors consistently set good examples in their dealings with others

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

Feedback: When diversity is embraced by top management and built into policies and procedures that are fairly enforced, and when the goals of

diversity training are continually reinforced within the corporate culture, it has the greatest chance of contributing to a company’s goals.

83. ________ created the Equal Employment Opportunity Commission, which bars discrimination based on race, color, religion, sex, or national

origin.

A. Vocational Rehabilitation Act of 1973

B. Title VII of 1964 Civil Rights Act as amended in 1972

C. Vietnam Era Veterans’ Readjustment Assistance Act of 1974

D. Age Discrimination in Employment Act of 1967

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Equal Employment Opportunity Commission (EEOC) was instituted by Title VII of the 1964 Civil Rights Act as amended in 1972.

The EEOC consists of five members appointed by the president to serve a five-year term.

84. Which of the following is true of the Vocational Rehabilitation Act of 1973?

A. It prohibits discrimination against qualified handicapped persons.

B. It recommends equal pay for men and women performing similar work.

C. It bars discrimination in employment against women based on pregnancy.

D. It is not applicable to jobs connected with the federal government.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Vocational Rehabilitation Act of 1973 requires affirmative action to employ qualified handicapped persons and prohibits

discrimination against them for jobs connected with the federal government.

85. The ________ bars unfair treatment against women in employment based on childbirth or related conditions.

A. Vocational Rehabilitation Act of 1973

B. Protection of Life during Pregnancy Act 2013

C. Pregnancy Discrimination Act of 1978

D. Title VII of 1964 Civil Rights Act

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Pregnancy Discrimination Act of 1978 bars discrimination in employment against women based on pregnancy, childbirth, or related

conditions.

86. The ________ was instituted by Title VII of the 1964 Civil Rights Act as amended in 1972 and consists of five members appointed by the

president to serve a five-year term.

A. American Association of Retired Persons

B. Committee for Economic Development

5-21

McGraw-Hill Education.C. National Association of Employers

D. Equal Employment Opportunity Commission

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Equal Employment Opportunity Commission was instituted by Title VII of the 1964 Civil Rights Act as amended in 1972 and

consists of five members appointed by the president to serve a five-year term.

87. Which of the following is true of the Equal Employment Opportunity Commission?

A. It was instituted by Title IV of the 1960 Civil Rights Act as amended in 1964.

B. It consists of seven members appointed by the president to serve a six-year term.

C. It acts as the state government’s major means of enforcing equal employment opportunity laws.

D. It has the power to investigate complaints and use conciliation to eliminate discrimination when found.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Equal Employment Opportunity Commission has the power to investigate complaints, use conciliation to eliminate discrimination

when found, and file discrimination charges on behalf of an individual if needed.

88. The ________ requires equivalent remuneration for men and women performing similar work.

A. Equal Pay Act of 1963

B. Equal Employment Act of 1973

C. Civil Rights Act of 1991

D. Gender Discrimination Act of 1990

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Equal Pay Act of 1963 requires equal pay for men and women performing similar work. A supervisor should strive to create an

equitable work environment for all employees so that it is not necessary to involve the judicial system.

89. The Vocational Rehabilitation Act of 1973

A. requires affirmative action to employ qualified handicapped persons and prohibits discrimination against them for jobs connected with the federal

government.

B. mandates affirmative action in employment for veterans of the Vietnam War era.

C. places the burden of proof on the employer and allows for compensatory and punitive damages in discrimination cases.

D. bars discrimination against those 40 years old and older because of age.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Vocational Rehabilitation Act of 1973 requires affirmative action to employ qualified handicapped persons and prohibits

discrimination against them for jobs connected with the federal government. A supervisor should strive to create an equitable work environment for

all employees so that it is not necessary to involve the judicial system.

90. Which of the following Equal Employment Opportunity Legislations places the burden of proof on the employer and allows for compensatory

and punitive damages in discrimination cases?

A. The Equal Pay Act of 1963

B. The Age Discrimination in Employment Act of 1967

5-22

McGraw-Hill Education.C. The Americans with Disabilities Act of 1990

D. The Civil Rights Act of 1991

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Civil Rights Act of 1991 places the burden of proof on the employer and allows for compensatory and punitive damages in

discrimination cases.

91. The Equal Employment Opportunity Commission

A. cannot use conciliation to eliminate discrimination when found.

B. has the power to file discrimination charges on behalf of an individual if needed.

C. mandates affirmative action in employment for veterans of the Vietnam War era.

D. places the burden of proof on the employer and allows for compensatory and punitive damages in discrimination cases.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Equal Employment Opportunity Commission has the power to file discrimination charges on behalf of an individual if needed. It was

instituted by Title VII of the 1964 Civil Rights Act as amended in 1972.

92. The view today is that our diversity is our strength.

TRUE

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-01: Define diversity.

Topic: What is Diversity?

Feedback: The view today is that our diversity is our strength. Our understanding of cultural diversity has matured in recent decades.

93. The U.S. workforce is getting younger as older workers are opting to retire early.

FALSE

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-02: Discuss how the U.S. workforce is changing and its impact on the supervisor.

Topic: A Look at Our Diversity

Feedback: The U.S. workforce is expected to continue to age, as some older workers postpone retirement to continue working and the first wave of

the large generation commonly called baby boomers reaches their 50s and 60s.

94. To help guard against discrimination, a supervisor should first know and acknowledge his or her own prejudices.

TRUE

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Supervisors have a responsibility to help guard against discrimination. An important first step for any supervisor is to know and

acknowledge his or her own prejudices.

5-23

McGraw-Hill Education.95. In all cases of sexual harassment, women have been the victims and men the aggressors.

FALSE

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: In most cases of sexual harassment, women have been the victims and men the aggressors. Sexual harassment is defined as any unwanted

sexual attentions, including language, behavior, or the display of images.

96. Research indicates that while people may feel less comfortable working with others who are similar to themselves, they are actually less effective

when working with those who are different.

FALSE

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

Feedback: Recent research has found that while people may feel more comfortable working with others who are similar to themselves, they are

actually more effective when working with those who are different.

97. Older workers are more afraid of change than of discrimination.

FALSE

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them.

Topic: Challenges to Working in a Diverse Society

Feedback: Research has found that older workers are more afraid of discrimination than of change. Discrimination based on age is called ageism.

98. One of the problems with diversity training is the reinforcement of group stereotypes.

TRUE

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

Feedback: Some firms have experienced a backlash against diversity training; problems include the reinforcement of group stereotypes and even

lawsuits based on offensive statements made during “awareness raising” sessions.

99. The Equal Employment Opportunity Commission has the power to use conciliation to eliminate discrimination when found.

TRUE

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Remember

Difficulty: 1 Easy

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Feedback: The Equal Employment Opportunity Commission has the power to use conciliation to eliminate discrimination when found and file

discrimination charges on behalf of an individual if needed.

100. Differentiate between prejudice, discrimination, and stereotypes by defining all three and giving one example of each.

5-24

McGraw-Hill Education.A preconceived judgment about an individual or group of people is known as prejudice. Considering women unfit for managerial positions in an

organization is an example of a prejudiced notion. Discrimination is the unfair or inequitable treatment based on prejudice. Isolation of employees

because of their racial origin is a form of discrimination. Stereotypes are generalized, fixed images of others. Considering a physically handicapped

person intellectually handicapped is a form of stereotyping.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace.

Topic: Challenges to Working in a Diverse Society

101. Write a note on the Americans with Disabilities Act.

The Americans with Disabilities Act (ADA), written in 1990, was designed to protect the 43 million Americans that have one or more physical or

mental disabilities. The Americans with Disabilities Act mandates the elimination of discrimination against individuals with disabilities. Employers

are not allowed to deny an employment opportunity to a disabled job applicant who is an otherwise qualified individual. It is extremely important for

supervisors to comply with the ADA and to convey to employees that it is inappropriate to discriminate against persons with disabilities. A

supervisor’s attitude about this topic permeates to employees, and it is important that all persons are treated with equal respect, regardless of their

disability status. Upholding the Americans with Disabilities Act is an important step toward reducing bias and discrimination in the workplace.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-05: Discuss how and why employers must accommodate employees’ disabilities.

Topic: Challenges to Working in a Diverse Society

102. What are the goals of diversity training?

Diversity training is required to ensure that cultural differences are perceived by everyone as a positive force within the firm. The goals of diversity

training include raising employees’ awareness of multiculturalism and helping to reduce barriers to success such as prejudices and stereotypes.

Improved communication skills are also a common goal of diversity training, along with improving interpersonal and technical skills, increasing

English proficiency, and facilitating mentoring.

AACSB: Communication

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-07: Describe the goals of diversity training.

Topic: Implications for the Supervisor

103. Write a note on the Equal Employment Opportunity Commission.

The Equal Employment Opportunity Commission (EEOC) was instituted by Title VII of the 1964 Civil Rights Act as amended in 1972. The EEOC

consists of five members appointed by the president to serve a five-year term. This agency acts as the federal government’s major means of enforcing

equal employment opportunity laws and has the power to investigate complaints, use conciliation to eliminate discrimination when found, and file

discrimination charges on behalf of an individual if needed. Individual states have also passed their own laws to fill perceived gaps in federal law.

AACSB: Analytic

AACSB: Diversity

Accessibility: Keyboard Navigation

Blooms: Understand

Difficulty: 2 Medium

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions.

Topic: Implications for the Supervisor

Category # of Questions

AACSB: Analytic 66

AACSB: Communication 12

AACSB: Diversity 100

AACSB: Reflective Thinking 16

Accessibility: Keyboard Navigation 103

Blooms: Apply 16

Blooms: Remember 40

Blooms: Understand 47

Difficulty: 1 Easy 40

Difficulty: 2 Medium 47

5-25

McGraw-Hill Education.Difficulty: 3 Hard 16

Learning Objective: 05-01: Define diversity. Learning Objective: 05-02: Discuss how the U.S. workforce is changing and its impact on the supervisor. 5

Learning Objective: 05-03: Differentiate among prejudice, discrimination, and stereotypes in the workplace. Learning Objective: 05-04: Explain how sexism and ageism are barriers to diversity and how supervisors can be more aware of them. Learning Objective: 05-05: Discuss how and why employers must accommodate employees’ disabilities. 3

Learning Objective: 05-06: Describe some ways to communicate more effectively in the diverse workplace. Learning Objective: 05-07: Describe the goals of diversity training. 9

Learning Objective: 05-08: List the most important recent legislation affecting diversity and its provisions. Topic: A Look at Our Diversity 5

Topic: Challenges to Working in a Diverse Society Topic: Implications for the Supervisor 11

Topic: What is Diversity? 11

5-26

McGraw-Hill Education.

Supervision Concepts and Skill Building 10Th Edition By Certo – Test Bank

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