Organizational Behaviour Improving Performance And Commitment In The Workplace By Jason A Colquitt – Test Bank

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Chapter 05

Job Satisfaction

 

 

Multiple Choice Questions

  1. The pleasurable emotional state resulting from appraisal of one’s job or job experiences is called:
    A.job commitment
    B. organizational commitment
    C. organizational performance
    D. job satisfaction
    E. job productivity

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-01 What is job satisfaction?
Topic: 05-01 Job Satisfaction

  1. According to recent survey, what is the least-cited reason for job satisfaction?
    A.corporate culture
    B. financial rewards and benefits
    C. opportunity to learn
    D. opportunity to use skills
    E. ability to be creative

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-01 What is job satisfaction?
Topic: 05-01 Job Satisfaction

  1. Which of the following is not considered to be a commonly assessed work value?
    A.altruism
    B. status
    C. benefits
    D. promotions
    E. environment

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. Helping others and working on moral causes are examples of which of the following work value categories?
    A.Supervision
    B. Co-workers
    C. Pay
    D. Promotions
    E. Altruism

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. Having prestige, power over others, and fame are examples of which of the following work value categories?
    A.Altruism
    B. Pay
    C. Status
    D. Promotions
    E. Supervision

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. Utilizing ability and experiencing freedom, independence, intellectual stimulation, creative expression, and a sense of achievement are examples of which of the following work value categories?
    A.Environment
    B. Status
    C. Supervision
    D. Work itself
    E. Altruism

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. Sunita is getting established in her career and starting a family. Which of the following work value categories would be more important?
    A.Altruism
    B. Pay
    C. Status
    D. Supervision
    E. Co-workers

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. Ahmed is at a point in his career where he feels a need to help others. Which of the following work value categories would be more important?
    A.Status
    B. Environment
    C. Co-workers
    D. Altruism
    E. Supervision

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. Carmela is at a point in her career where she feels a need to find an outlet for her creative expression. Which of the following work value categories would be more important?
    A.Environment
    B. Work itself
    C. Co-workers
    D. Altruism
    E. Supervision

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. The _______ theory argues that job satisfaction depends on whether an employee perceives that their job supplies the things that he or she values.
    A.job satisfaction
    B. organization satisfaction
    C. value-percept
    D. job withdrawal
    E. organizational withdrawal

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-03 Value Fulfilment

  1. In value-percept theory, the strongest sense of dissatisfaction is created when there are _______ differences between wants and haves and when the value in question is _______.
    A.minor; irrelevant
    B. major; cultural
    C. minor; important
    D. major; important
    E. subtle; personal

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-03 Value Fulfilment

  1. According to the value-percept theory of job satisfaction, which of these is not a facet of job satisfaction?
    A.Promotion
    B. Pay
    C. Co-worker
    D. Competition
    E. The work itself

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-03 Value Fulfilment

  1. _____ are those things that people consciously or subconsciously want to seek or attain.
    A.Values
    B. Beliefs
    C. Ideas
    D. Thoughts
    E. Feelings

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. When it comes to pay satisfaction, most employees base their desired pay on:
    A.their job duties and of the pay given to comparable colleagues
    B. the pay given to comparable colleagues and of the pay given to top managers
    C. needs but not wants
    D. wants but not needs
    E. the level of average national income

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Which facet of job satisfaction brings more responsibility and increased work hours?
    A.Promotion
    B. Pay
    C. Co-worker
    D. Competition
    E. Culture

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Supervision satisfaction by an employee is based on:
    A.the supervisor’s and subordinate’s ability to help the employee attain valuable things
    B. the subordinate’s and supervisor’s likeability
    C. the subordinate’s likeability and the supervisor’s ability to help the employee attain valued things
    D. the subordinate’s ability to help the employee attain valued things and the supervisor’s ability to help the employee attain valued things
    E. the supervisor’s likeability and the supervisor’s ability to help the employee attain valued things

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. When a company has the executives wait to receive bonuses until everyone else in the organization has received one, __________ is likely to increase.
    A.satisfaction gap
    B. promotion satisfaction
    C. supervision satisfaction
    D. co-worker satisfaction
    E. satisfaction with the work itself

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Co-worker satisfaction by an employee is based on:
    A.the supervisor’s likeability and ability to help the employee attain valued things
    B. the co-worker’s likeability and the employee’s ability to attain valued things
    C. the supervisor’s ability to help the employee attain valued things and the co-worker’s ability to help the employee attain valued things
    D. the co-worker’s ability to help the employee attain valued things and the supervisors like-ability
    E. the co-worker’s likeability and ability to help the employee attain valued things

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Of the five facets of value-percept theory, which three facets have the strongest influence on overall job satisfaction?
    A.Pay satisfaction, promotion satisfaction, supervision satisfaction
    B. Promotion satisfaction, co-worker satisfaction, satisfaction with the work itself
    C. Supervision satisfaction, satisfaction with the work itself, pay satisfaction
    D. Co-worker satisfaction, supervision satisfaction, satisfaction with the work itself
    E. Satisfaction with the work itself, promotion satisfaction, pay satisfaction

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Of the five facets of value-percept theory, which single facet has the strongest influence on overall job satisfaction?
    A.Pay satisfaction
    B. Promotion satisfaction
    C. Supervision satisfaction
    D. Co-worker satisfaction
    E. Satisfaction with the work itself

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Of the five facets of value-percept theory, which facet was the moderately strong driver of job satisfaction but showed the weakest correlation?
    A.Pay
    B. Promotion
    C. Supervision
    D. Co-worker
    E. The work itself

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Of the five facets of value-percept theory, which two facets have moderately strong influences on overall job satisfaction?
    A.Pay satisfaction and promotion satisfaction
    B. Promotion satisfaction and co-worker satisfaction
    C. Supervision satisfaction and satisfaction with the work itself
    D. Co-worker satisfaction and supervision satisfaction
    E. Satisfaction with the work itself and promotion satisfaction

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Which of the following satisfaction facets has the strongest correlation to overall job satisfaction?
    A.Pay
    B. Work Itself
    C. Promotion
    D. Supervision
    E. Co-worker

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Growth need strength refers to:
    A.the degree to which employees’ desire to attain more pay
    B. the degree to which employees’ desire to be promoted
    C. the degree to which employees’ desire to change employers
    D. the degree to which employees’ desire to develop a stronger social network
    E. the degree to which employees’ desire to develop themselves further

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the psychological state that reflects the degree to which work tasks are viewed as something that “counts” in the employee’s system of philosophies and beliefs is called:
    A.responsibility for outcomes
    B. knowledge of results
    C. meaningfulness of work
    D. variety
    E. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the psychological state that captures the degree to which employees feel that they are key drivers of the quality of the unit’s work is called:
    A.responsibility for outcomes
    B. knowledge of results
    C. meaningfulness of work
    D. variety
    E. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the psychological state that reflects the extent to which employees know how well (or how poorly) they are doing is called:
    A.responsibility for outcomes
    B. identity
    C. meaningfulness of work
    D. variety
    E. Knowledge of results

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the degree to which the job requires several different activities that involve multiple different skills and talents is called:
    A.responsibility for outcomes
    B. knowledge of results
    C. meaningfulness of work
    D. variety
    E. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Dina is a management consultant for the banking industry and finds that every day is different for her. Dina’s job is an example of:
    A.low variety
    B. high variety
    C. low identity
    D. high identity
    E. high stability

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome is called:
    A.responsibility for outcomes
    B. knowledge of results
    C. meaningfulness of work
    D. variety
    E. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Enrique is a surgeon and enjoys watching his initially ill patient restored to good health. Enrique’s experience is an example of:
    A.low variety
    B. high variety
    C. low identity
    D. high identity
    E. emotional stability

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the degree to which the job has a substantial impact on the lives of other people, particularly people in the world at large, is called:
    A.responsibility for outcomes
    B. significance
    C. autonomy
    D. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Russell is a law enforcement officer who has been instrumental in reducing the crime rate in his district. Russell is experiencing:
    A.high autonomy
    B. low significance
    C. low autonomy
    D. high significance
    E. high acceptance

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the degree to which the job provides freedom, independence, and discretion to the individual performing the work is called:
    A.feedback
    B. significance
    C. meaningfulness of work
    D. autonomy
    E. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Eric is a tax accountant who sets his own schedule with his clients. Eric is experiencing:
    A.low autonomy
    B. low significance
    C. high autonomy
    D. high significance
    E. high acceptance

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the degree to which carrying out the activities required by the job provides the worker with clear information about how well he or she is performing is called:
    A.feedback
    B. significance
    C. meaningfulness of work
    D. autonomy
    E. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. April has been working at Summer’s Café for 10 years and has many regulars who wait for her to serve them because she’s so effective. April is experiencing:
    A.high autonomy
    B. low feedback
    C. high feedback
    D. low autonomy
    E. low acceptance

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, the degree to which employees have strong needs for personal accomplishments or developing themselves is called:
    A.feedback
    B. significance
    C. growth need strength
    D. autonomy
    E. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, if employees lack _______, more variety and autonomy should not increase their satisfaction very much.
    A.knowledge and skill along with agreeableness
    B. growth need strength along with agreeableness
    C. agreeableness and extra effort
    D. growth need strength along with knowledge and skill
    E. conscientiousness

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. According to the job characteristics theory, if employees have high levels of ______________, more variety and autonomy should increase their satisfaction very much.
    A.knowledge and skill along with agreeableness
    B. growth need strength along with agreeableness
    C. agreeableness and extra effort
    D. growth need strength along with knowledge and skill
    E. extroversion

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. When the duties and responsibilities associated with a job are expanded to provide more variety, identity, autonomy, etc., it refers to:
    A.job enlargement
    B. job enrichment
    C. autonomy
    D. job rotation
    E. job hoping

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

Riya, Maya, and Tanya work at ABC International. Riya has always complained about her job that all she does 8 hours a day is to enter data on Excel spreadsheets. Maya was surprised that anyone can work like that 8 hours per day. Her job requires developing advertisements for ABC where she starts with the storyboard and finishes the entire ad campaign. Maya enjoys working on something where she sees the outcome having completed a whole identifiable piece of work that has her signatures on it. In her job Maya has total freedom and independence. Tanya was recently hired at ABC as a “floater”. Each morning when she arrives at work she is assigned a work department and role. Everyday feels like a new adventure and she truly enjoys the challenge.

 

  1. Riya is experiencing:
    A.low autonomy
    B. high variety
    C. high identity
    D. low significance
    E. low variety

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Maya is experiencing:
    A.low autonomy
    B. low variety
    C. high identity
    D. high significance
    E. high compatibility

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Tanya is experiencing:
    A.high autonomy
    B. high variety
    C. high identity
    D. high significance
    E. high conformance

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Knowledge of results:
    A.captures the degree to which employees feel that they are key drivers of the quality of the unit’s work.
    B. reflects the extent to which employees know how well (or how poorly) they are doing.
    C. reflects the degree to which work tasks are viewed as something that “counts” in the employee’s system of philosophies.
    D. captures the degree to which employees feel like their efforts do not really matter, because work outcomes are dictated by effective procedures.
    E. reflects that trivial tasks tend to be less satisfying than tasks that make employees feel like they’re aiding the organization in some meaningful way.

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. When your job provides _____, you view the outcomes as the product of your efforts rather than the result of instructions from your supervisor.
    A.feedback
    B. autonomy
    C. meaningfulness of work
    D. significance
    E. identity

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Which of the following produces the greatest satisfaction at work?
    A.Eating lunch
    B. Answering e-mail
    C. Brainstorming a new project
    D. Funny conversations with friends
    E. Informal meetings

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-05 How is job satisfaction affected by day-to-day events?
Topic: 05-06 Mood and Emotions

 

True / False Questions

  1. Research shows that employees with low job satisfaction experience strong positive feelings when they think about their duties or take part in their task activities.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-01 What is job satisfaction?
Topic: 05-01 Job Satisfaction

  1. Job satisfaction reflects what you think and feel about your job.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-01 What is job satisfaction?
Topic: 05-01 Job Satisfaction

  1. Value-percept theory suggests that people evaluate job satisfaction according to specific “facets” of the job.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Supervision satisfaction reflects employees’ feelings about their co-workers and the work itself.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Satisfaction with the work itself is the single strongest driver of overall job satisfaction.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-05 Satisfaction with the Work Itself

  1. Satisfaction with the work itself focuses on what employees actually do.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-05 Satisfaction with the Work Itself

  1. Responsibility for outcomes reflects the degree to which work tasks are viewed as something that “counts” in the employee’s system of philosophies and beliefs.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. The degree to which the job requires completing a whole, identifiable, piece of work from beginning to end with a visible outcome refers to significance.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. A meta-analysis of 200 studies showed that the five core job characteristics are moderately to strongly related to job satisfaction.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Meaningfulness of work captures the degree to which employees feel that they are key drivers of the quality of the unit’s work.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Job characteristics theory argues that variety, identity, significance, autonomy, and feedback, result in high levels of the three psychological states, making work tasks more satisfying.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Variety is the degree to which the job provides freedom, independence, and discretion to the individual performing the work.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Identity, as a core job characteristic, captures the belief that the job really matters.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Autonomy is the degree to which the job requires a number of different activities that involve a number of different skills and talents.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Most employees receive formal performance appraisals from their supervisors, but that feedback occurs once or maybe twice a year.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Enrichment efforts can heighten work accuracy and customer satisfaction, though training and labour costs tend to rise as a result of such changes.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Moods and emotions are responsible for the ebbs and flows in satisfaction levels for employees.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-05 How is job satisfaction affected by day-to-day events?
Topic: 05-06 Mood and Emotions

  1. Moods can be characterized in two ways: occupancy and engagement.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-06 What are moods and emotions; and what specific forms do they take?
Topic: 05-06 Mood and Emotions

  1. Emotions are states of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-06 What are moods and emotions; and what specific forms do they take?
Topic: 05-06 Mood and Emotions

  1. Service jobs are high in emotional labour.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-06 What are moods and emotions; and what specific forms do they take?
Topic: 05-06 Mood and Emotions

  1. Research reveals that job satisfaction is correlated strongly with citizenship behaviour.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?
Topic: 05-08 How important is job satisfaction?

  1. Satisfied employees do a better job of fulfilling the duties described in their job descriptions.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?
Topic: 05-08 How important is job satisfaction?

  1. Job satisfaction has a strong negative correlation with counterproductive behaviour.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?
Topic: 05-08 How important is job satisfaction?

  1. Job satisfaction is moderately correlated with affective commitment.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?
Topic: 05-08 How important is job satisfaction?

  1. Job satisfaction is uncorrelated with continuance commitment.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?
Topic: 05-08 How important is job satisfaction?

  1. Job satisfaction is the degree to which employees feel a sense of happiness with their lives in general.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?
Topic: 05-09 Life Satisfaction

  1. Research shows that job satisfaction is one of the strongest predictors of life satisfaction.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?
Topic: 05-09 Life Satisfaction

  1. The developers of the JDI survey recommend that surveys in the organization should not be anonymous so that managers can identify which employees are not satisfied and address their specific needs.
    FALSE

 

Accessibility: Keyboard Navigation
Difficulty: Hard
Learning Objective: 05-08 What steps can organizations take to assess and manage job satisfaction?
Topic: 05-10 Application: Tracking Satisfaction

  1. The JDI manual provides national norms for all facets and breaks down those norms according to relevant demographic groups.
    TRUE

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-08 What steps can organizations take to assess and manage job satisfaction?
Topic: 05-10 Application: Tracking Satisfaction

 

Short Answer Questions

  1. Define values. How do they affect job satisfaction? Provide an example of a value important to you and explain how it may affect your job satisfaction.

Values are things that people consciously or subconsciously want to seek or attain. According to value-percept theory, job satisfaction depends on whether you perceive that your job supplies those things that you value. Student responses to the last part of the question will vary.

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-02 What are values; and how do they affect job satisfaction?
Topic: 05-02 Why are some employees more satisfied than others?

  1. Briefly describe the five “facets” of job satisfaction using the diagram of the value-percept theory. How are these “facets” correlated to overall job satisfaction?

Please see Figure 5-1 for the Value-percept theory. Students should describe the following “facets”: pay, promotion, supervision, co-worker, and the work itself. Please see Figure 5-2 for correlation between satisfaction facets and overall job satisfaction.

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-03 What specific facets do employees consider when evaluating their job satisfaction?
Topic: 05-03 Value Fulfilment

  1. Describe the job characteristics model. Provide an example for each element of the model.

Please see Figure 5-3 for the Job Characteristics Theory. The students’ use of examples for each element of the model will vary.

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-04 Which job characteristics can create a sense of satisfaction with the work itself?
Topic: 05-05 Satisfaction with the Work Itself

  1. Is job satisfaction affected by day-to-day events? Explain.

Apart from the influence of supervision, co-workers, pay, and the work itself, job satisfaction levels fluctuate throughout the day. Increases and declines in the level of job satisfaction are triggered by positive and negative events that are experienced. Those events trigger changes in emotions that eventually give way to changes in mood.

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-05 How is job satisfaction affected by day-to-day events?
Topic: 05-05 Satisfaction with the Work Itself

  1. Define moods. Briefly summarize the different moods people experience.

Moods are states of feeling that are often mild in intensity, last for an extended period and are not explicitly directed at or caused by anything. Please see Figure 5-6 for different kinds of moods.

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-06 What are moods and emotions; and what specific forms do they take?
Topic: 05-05 Satisfaction with the Work Itself

  1. Define emotions. Identify and describe five positive and five negative emotions.

Emotions are states of feeling that are often intense, last for only a few minutes, and are clearly directed at (and caused by) someone or some circumstance. See Table 5-2 for different kinds of emotions.

 

Accessibility: Keyboard Navigation
Difficulty: Easy
Learning Objective: 05-06 What are moods and emotions; and what specific forms do they take?
Topic: 05-05 Satisfaction with the Work Itself

  1. Describe the effects of job satisfaction on performance and commitment.

Please see Figure 5-8.

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-07 How does job satisfaction affect job performance and organizational commitment? How does it affect life satisfaction?
Topic: 05-07 Summary: Why Are Some Employees More Satisfied Than Others?

  1. If managers want to assess and manage job satisfaction at ABC International, what steps would they need to take to do this effectively? Explain.

ABC International can assess and manage job satisfaction using attitude surveys such as JDI, which assesses pay satisfaction, promotion satisfaction, supervisor satisfaction, co-worker satisfaction, and satisfaction with the work itself. It can be used to assess the levels of job satisfaction experienced by employees, and its specific facet scores can identify particular interventions that would be effective.

 

Accessibility: Keyboard Navigation
Difficulty: Medium
Learning Objective: 05-08 What steps can organizations take to assess and manage job satisfaction?
Topic: 05-08 How important is job satisfaction?

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