Chapter 21 Staffing and Nursing Care Delivery Models

Chapter 21  Staffing and Nursing Care Delivery Models

Complete Chapter Questions And Answers
 

Sample Questions

MULTIPLE CHOICE

1. Accrediting agencies such as The Joint Commission address staffing by:
a.
imposing maximum staffing levels.
b.
requiring a specific staff mix.
c.
stipulating nurse-patient ratios.
d.
looking for evidence that patients receive satisfactory care.

ANS: D
Accrediting agencies do not address minimum staffing levels; however, they do look for evidence that patients receive adequate care, and this can occur only with adequate staffing.

DIF: Comprehension REF: p. 369

2. Customer satisfaction is primarily based on:
a.
access to modern, up-to-date facilities.
b.
availability of an extensive menu selection.
c.
personal interactions with employees.
d.
having to undergo fewer invasive procedures.

ANS: C
Interactions between employees and patients/families actually affect clinical outcomes, functional status, and even physiologic measures of health.

DIF: Knowledge REF: p. 369

3. rNurses on a unit provide personal hygiene, administer medications, educate the patient and family about treatments, and provide emotional support. These nurses provide patient care based on which nursing delivery system?
a.
Total patient care
b.
Partnership nursing
c.
Team nursing
d.
Functional nursing

ANS: A
In total patient care nurses provide all aspects of patient care.

DIF: Comprehension REF: p. 370

4. A hospital converts to a system of care delivery in which RNs, LPNs, and unlicensed assistive personnel (UAP) are responsible for implementing a specific task, such as medication administration or personal hygiene, for the entire nursing unit. This type of delivery system is:
a.
total patient care.
b.
functional nursing.
c.
team nursing.
d.
primary nursing.

ANS: B
In functional nursing members of the team are assigned specific tasks such as assessment or medication administration.

DIF: Comprehension REF: pp. 370-371