Chapter 19 Motivating Employees

Chapter 19  Motivating Employees

Multiple Choice

Identify the choice that best completes the statement or answers the question.

Which of the following types of needs are most people more tolerant of?

1. Psychological
2. Physiological
3. Safety and security
4. Self-actualization

Why is Maslow’s hierarchy of needs so important to licensed practical nurses (LPNs)? 1. It enables them to label the behavior of a patient.
2. It enables them to judge the patient’s behavior.
3. It enables them to understand that each behavior is motivated by a need.

4. It enables them to make assumptions about their patient.

As a nurse manager, you cannot motivate others without: 1. power.
2. technical skills.
3. charisma.

4. understanding.

“Nurses who eat their young” is an example of what type of behavior?

1. Codependency
2. Horizontal hostility
3. Theory X
4. Theory Y

When you accept a bad situation as okay, you are demonstrating:

1. belief in a lesser value.
2. belief in superiority of decisions.
3. belief in codependency.
4. belief in horizontal hostility.

Chapter 19: Motivating Employees Answer Section

MULTIPLE CHOICE

1. ANS: 2
Most people are more tolerant of basic, physiological survival needs (food, water, and oxygen) because they are easy to recognize.

PTS: 1 REF: Chapter: 19 OBJ: Objective: 2
KEY: Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

2. ANS: 3
Every behavior has a cause, and every behavior is motivated by a need. Maslow’s hierarchy identifies the needs that lead to behaviors and places them on levels.

PTS: 1 REF: Chapter: 19 OBJ: Objective: 2
KEY: Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

3. ANS: 4
You will not be able to motivate those who work with you without an understanding of each employee’s motivation. The employees may do their work but not at the optimal level.

PTS: 1 REF: Chapter: 19 OBJ: Objective: 5
KEY: Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

4. ANS: 4
Horizontal hostility occurs when nurses do not support each other. Nurses who eat their young is an example of oppressed group behavior. “I had to do it the hard way and so do they” is a statement often made by older nurses about younger nurses and refers to nurses who eat their young.

PTS: 1 REF: Chapter: 19 OBJ: Objective: 2
KEY: Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding

5. ANS: 1
When a nurse “makes do” when there is not enough staffing, the nurse is accepting a bad situation as okay. This indicates that the nurse feels she is of lesser value than other people are and needs to suffer more to receive any acknowledgment.

PTS: 1 REF: Chapter: 19 OBJ: Objective: 2
KEY: Content Area: Motivation | Integrated Processes: Caring | Client Need: Safe, Effective Care Environment | Cognitive Level: Understanding