Chapter 15 Communication

Chapter 15  Communication

Complete Chapter Questions And Answers
 

Sample Questions

MULTIPLE CHOICE

1. Within the communication process, the nurse realizes that encoding is:
a.
a stimulus produced by a sender and responded to by a receiver.
b.
the person who intercepts the sender’s message.
c.
a person who generates a message.
d.
the use of language or other signs and symbols for sending messages.

ANS: D
Encoding involves the use of language and other specific signs and symbols for sending messages. The message is a stimulus produced by a sender and responded to by a receiver. The receiver is the person who intercepts the sender’s message. The sender is a person who generates a message.

PTS: 1 DIF: Analysis REF: Components of the Communication Process

2. A client is demonstrating mild anxiety. The nurse realizes that this level of anxiety affects the communication process by:
a.
severely restricting the perceptual field.
c.
broadening the perceptual field.
b.
blocking perception.
d.
distorting the perceptual field.

ANS: C
Psychological processes enhance or impede the receiving process. During mild anxiety, the perceptual field broadens, causing the client to be more alert. The other choices are incorrect.

PTS: 1 DIF: Analysis REF: Components of the Communication Process

3. The nurse understands that communication includes a cognitive process. This part of the process:
a.
is when the receiver interprets and gives meaning to stimuli.
b.
is the medium through which a message is transmitted.
c.
refers to spoken words and cues.
d.
relates to the distance between persons.

ANS: A
The cognitive process of communication is the thinking part of receiving and involves the interpretation of stimuli, converting the stimuli into meaning. The channel is the medium through which a message is transmitted. The message refers to spoken words or cues. Proxemics is the distance between persons.

PTS: 1 DIF: Analysis REF: Components of the Communication Process

4. After providing a client with information, the nurse waits for feedback. The function of feedback in communication is to:
a.
send a clear message.
b.
provide the sender with information about the receiver’s perception of the information.
c.
help the receiver decode the message.
d.
assist the sender in encoding the message.

ANS: B
Feedback is the information the sender receives about the receiver’s reaction or perception of the information The other choices do not describe the function of feedback and are incorrect.

PTS: 1 DIF: Analysis REF: Components of the Communication Process

5. While assessing a client, the nurse notes that the client communicates through the visual channel. Which of the following did the nurse most likely observe in the client?
a.
The client said he feels like he is getting better.
b.
The client said that the way the physician talked with her was “touching.”
c.
The client asks the nurse to repeat a question because she didn’t hear every word.
d.
The nurse observes that the client looks away from the nurse when discussing a certain subject.

ANS: D
There are three major communication channels: visual, auditory, and kinesthetic. The client who looked away from the nurse when discussing a certain subject indicates to the nurse that the client communicates through the visual channel. The clients who say that “he feels like he is getting better” and “the way the physician talked with her was touching” would indicate they communicate through the kinesthetic channel. The client who asked the nurse to repeat a question indicates the client communicates through the auditory channel.

PTS: 1 DIF: Application REF: Components of the Communication Process