Chapter 10 Delegation, Leadership, and Management

Chapter 10  Delegation, Leadership, and Management

Complete Chapter Questions And Answers
 

Sample Questions

MULTIPLE CHOICE

1. Leadership is best defined as a process that:
a.
motivates people to accomplish set goals.
b.
provides a framework for health care delivery systems.
c.
guides staff to use resources to meet patient needs.
d.
uses advanced management training.

ANS: C
A comprehensive process that guides staff to use resources to meet patient needs best defines leadership.

DIF: Cognitive Level: Knowledge REF: p. 129 OBJ: Theory #1
TOP: Leadership KEY: Nursing Process Step: N/A MSC: NCLEX: N/A

2. The best description of an autocratic leader is a leader who:
a.
is permissive.
b.
has confidence in the staff.
c.
tightly controls team members.
d.
accepts all responsibility for the team.

ANS: C
An autocratic leader tightly controls team members and closely monitors the work of each staff member.

DIF: Cognitive Level: Knowledge REF: p. 130 OBJ: Theory #1
TOP: Leadership KEY: Nursing Process Step: N/A MSC: NCLEX: N/A

3. A laissez faire leader would be most likely to:
a.
consult staff members.
b.
tightly control team members.
c.
allow team members to function independently.
d.
set goals that are task oriented.

ANS: C
A laissez faire leader does not attempt to control the team and offers little direction. The leader allows the team members to function independently.

DIF: Cognitive Level: Knowledge REF: p. 129 OBJ: Theory #1
TOP: Leadership KEY: Nursing Process Step: N/A MSC: NCLEX: N/A

4. A team leader with effective communication skills would:
a.
make precise authoritarian assignments to team members.
b.
give specific information in a tactful, friendly manner.
c.
maintain eye contact when giving directions.
d.
limit time for feedback and complaints.

ANS: B
Effective communication needs to be concise and delivered in a tactful and friendly manner and allows for feedback and two-way communication. Limitation of flow of feedback and complaints and precise authoritarian behavior limit two-way communication.

DIF: Cognitive Level: Comprehension REF: p. 130 OBJ: Theory # 2
TOP: Leadership KEY: Nursing Process Step: N/A MSC: NCLEX: N/A

5. The most effective communication from a nurse leader to a team member that is most likely to have a positive outcome would be:
a.
“Jane, be sure to get those vital signs recorded on time today.”
b.
“Jane, I need those vital signs before breakfast.”
c.
“Jane, please give me a list of those vital signs before breakfast.”
d.
“Jane, breakfast trays are being served. You need to get those vital signs.”

ANS: C
Communication should be clear and concise, but also accompanied by a polite “please” and “thank you.” Effective communication demonstrates a sense of trust and respect toward others.

DIF: Cognitive Level: Application REF: p. 130 OBJ: Theory #3
TOP: Leadership KEY: Nursing Process Step: N/A MSC: NCLEX: N/A