Business Communication Building Critical Skills 6th Canadian Edition By Braun – Locker -Test Bank

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ExamName___________________________________MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.1)Serif fonts are suitable for:1)A)tables.B)narrow columns.C)titles.D)hardcopy documents.Answer:DExplanation:A)B)C)D)2)Which of the following is true about white space?2)A)It deemphasizes the material that it separates from the rest of the text.B)It should be created by using spaces.C)It makes the material easier to read.D)It is also known as “option writing”.Answer:CExplanation:A)B)C)D)3)Which of the following is NOT a way to improve white space?3)A)Using brief paragraphs of varying lengthB)Using a larger font size than the typical 11 or 12 point sizeC)Using indents to align items verticallyD)Using listsAnswer:BExplanation:A)B)C)D)4)In the PAIBOC questions for analysis, “O” refers to:4)A)orderliness and legibility of the message.B)objectives of the message.C)probable organization patterns of the message.D)potential reader objections.Answer:DExplanation:A)B)C)D)1
5)With regard to effective rules for presentation slides, _____:5)A)use light colours against a light background.B)use visuals when they reinforce your point and are audience-appropriate.C)increase the number of bright colours and headings.D)use dark colours against a dark background.Answer:BExplanation:A)B)C)D)6)Which of the following is true about fonts that are proportional?6)A)They take equal space for all letters.B)Wider letters take more space than narrower letters.C)Examples are Courier and Prestige Elite.D)They were designed for typewriters.Answer:BExplanation:A)B)C)D)7)In order to create visually attractive documents:7)A)maximize the use of words set in all-capitals.B)use white space to deemphasize points.C)use at least four typefaces in a document.D)use headings and sub-headings to signal readers.Answer:DExplanation:A)B)C)D)8)Which of the following is true about proportional fonts?8)A)Narrower letters take more space than wider letters.B)Geneva and Arial are proportional fonts.C)Prestige Elite is a proportional font.D)Wider letters take less space than narrower letters.Answer:BExplanation:A)B)C)D)2
9)A bulleted list:9)A)is used when the number or sequence of items is exact.B)contains short phrases and concrete words.C)can be created automatically in word-processing software.D)creates white space.Answer:CExplanation:A)B)C)D)10)In a complex document, _____:10)A)combine one serif and one non-serif font.B)use a 22-point font for text.C)use a 9-point font for main headings.D)choose two serif fonts.Answer:AExplanation:A)B)C)D)11)To know whether your design is functional, test the document with:11)A)very young readers.B)people with moderate to high levels of education.C)people who have high experience with web pages.D)people who have English as a first language.Answer:AExplanation:A)B)C)D)12)Sans serif fonts should be used in:12)A)small texts.B)continuous text.C)tables and narrow columns.D)hardcopy documents.Answer:CExplanation:A)B)C)D)3
13)Good document design requires:13)A)limiting the use of words set in all-capitals.B)using at least four typefaces in a document.C)using white space to join points.D)using white space to deemphasize points.Answer:AExplanation:A)B)C)D)14)Which of the following should be done in order to emphasize points in a visuallyattractive document?14)A)Use all-capitalsB)Use white spaceC)Set broad marginsD)Use serif fonts in headingsAnswer:BExplanation:A)B)C)D)15)Which of the following is NOT likely to result in effective presentation slides?15)A)Using large fonts.B)Putting as much material as possible on each slide.C)Customising your slides with the company logo.D)Using bullet-point phrases rather than complete sentences.Answer:BExplanation:A)B)C)D)16)In the context of headings in a letter, in single-spaced text:16)A)triple-space between the heading and the text that follows.B)double-space between the previous text and the heading.C)single-space between the heading and the text that follows.D)triple-space between the previous text and the heading.Answer:DExplanation:A)B)C)D)4
17)With regard to headings in a memo, in single-spaced text:17)A)capitalize all the words in the first sentence.B)capitalize all major words throughout the text.C)type main headings flush with the right-hand margin in bold.D)type main headings flush with the left-hand margin in bold.Answer:DExplanation:A)B)C)D)18)Which statement is NOT true of the Courier font?18)A)It is good for titles.B)It can be used on PowerPoint™ slides.C)Every letter is the same size.D)It is a sans serif font.Answer:DExplanation:A)B)C)D)19)White space can be created by using:19)A)bullets when the number and sequence are irregular.B)tabs or indents to align items vertically.C)numbered lists when the number or sequence of items is approximate.D)similar paragraph lengths throughout a document.Answer:BExplanation:A)B)C)D)20)Which of the following is true about fully justified texts?20)A)They are common in current business usage.B)They are usually used for books.C)Lines end in different places because words are of different lengths.D)They have ragged right margins.Answer:BExplanation:A)B)C)D)5
21)Which of the following should be practiced while creating a list?21)A)Use of parallelismB)Use of numbered lists when the sequence of items is approximateC)Use of spaces to align items verticallyD)Beginning each item on the list with different parts of speechAnswer:AExplanation:A)B)C)D)22)Which of the following is true about headings?22)A)Sub-headings should be used to signal the reader that more specific information isabout to be given.B)Each heading should cover all the material, except the paragraph before the nextheading.C)The use of first- and second-level headings deemphasizes organization.D)The first letter of each word-including conjunctions-should be capitalized.Answer:AExplanation:A)B)C)D)23)In the PAIBOC questions for analysis, “P” refers to:23)A)practices to be carried out while creating the slides or screens.B)policies of the organization for which you are writing the document.C)promotional offers of the organization obtainable through the presentation.D)purposes for writing, or for creating slides or screens.Answer:DExplanation:A)B)C)D)24)Use ragged right margins when you use _____24)A)a more formal look.B)very short line lengths.C)to use as few pages as possible.D)proportional typefaces.Answer:BExplanation:A)B)C)D)6
SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.25)Describe the ways to test the usability of your document’s design.25)Answer:A design that looks fine to you may not work for your audience. To knowwhether your design is functional, test it with your audience:1. Watch someone as he/she uses the document to do a task. Where does thereader pause, reread, or seem confused? How long does it take? Does thedocument enable the reader to complete the task accurately?2. Ask the reader to “think aloud” while completing the task: interrupt thereader at key points to ask what he/she is thinking, or ask the reader todescribe his/her thought processes after completing the document and thetask. Exploring the reader’s thought processes is important, since a readermay get the right answer for the wrong reasons. You can thus identifywhere and how the design needs work.3. Test the document with the people most likely to have trouble with it: veryyoung readers, people with little education, people who read English as asecond language, and people who have little experience with web pages.Explanation:26)Explain why the use of words set in all capital letters should be limited.26)Answer:The use of words set in all capital letters should be limited because werecognize words by their shapes. With all-capitals, words look rectangular;letters lose the descenders and ascenders that make reading easier andfaster.Explanation:7
27)List the guidelines to follow when designing presentation slides.27)Answer:When designing slides for PowerPoint and other presentation programs,these guidelines should be kept in mind:1. Create slides that reinforce or illustrate your key ideas.2. Emphasize visuals. Pictures, charts, and graphs have much greater impactthan text: they appeal to the right, or creative, side of the brain; they are moreeasily accessible than text; and they are more memorable.3. Use audience-relevant photos or illustrations to keep memorable images inyour listeners’ minds.4. Keep the text to an absolute minimum; give your audience slide handoutson which to write notes.5. Use bullet-point phrases with concrete words.6. Contrast background and text: the rule is light on dark or dark on light.7. Use a big font: 44-point or 50-point for titles, 32-point for subheads, and28-point for examples.8. Customize your slides with the company logo, charts, and scanned-inphotos and drawings.9. Place illustrations at the top right of the slide for a stronger and longerimpression.Explanation:28)What are the guidelines which should be used to create visually attractivedocuments?28)Answer:To create visually attractive documents:1. Use white space to separate and emphasize points.2. Use headings and sub-headings to signal readers, and to group points.3. Limit the use of words set in all-capitals.4. Use no more than two typefaces in a single document.5. Decide on margins based on the situation and your audience.Explanation:29)List two reasons for using ragged right margins.29)Answer:Use ragged right margins when you:1. Do not have proportional typefaces.2. Want a less formal look.3. Want to be able to revise an individual page without reprinting the wholedocument.4. Use very short line lengths.Explanation:8
TRUE/FALSE. Write ‘T’ if the statement is true and ‘F’ if the statement is false.30)In documents, type main headings in bold, flush with the left-hand margin.30)Answer:TrueFalseExplanation:31)Whenever possible, the basic template of your presentation slides should be customized..31)Answer:TrueFalseExplanation:32)Full-cap words slow down reading.32)Answer:TrueFalseExplanation:33)PowerPoint™ presentations should use big font, no less than 28-point fonts.33)Answer:TrueFalseExplanation:34)Headings must be complete sentences.34)Answer:TrueFalseExplanation:35)Document design cannot be taken into account until the editing stage of the writingprocess.35)Answer:TrueFalseExplanation:36)Effective design makes the content and organization more obvious.36)Answer:TrueFalseExplanation:37)One should always avoid PowerPoint pass-out by using no more than one slide perminute of the talk.37)Answer:TrueFalseExplanation:38)When required to save space in a document, white space and heading should beeliminated.38)Answer:TrueFalseExplanation:39)When the number or and sequence of items is exact, hyphens should be used to list them.39)Answer:TrueFalseExplanation:40)A 9- or 10-point font type should be used for most business documents.40)Answer:TrueFalseExplanation:9
41)Keep headings at any one level parallel.41)Answer:TrueFalseExplanation:42)Good design helps make a document easier to read.42)Answer:TrueFalseExplanation:43)Meeting audience expectations is the most important aspect of business writing.43)Answer:TrueFalseExplanation:44)If the lights will be off during your presentation, a light background should be used foryour PowerPoint slides.44)Answer:TrueFalseExplanation:10
Answer KeyTestname: C51)D2)C3)B4)D5)B6)B7)D8)B9)C10)A11)A12)C13)A14)B15)B16)D17)D18)D19)B20)B21)A22)A23)D24)B25)A design that looks fine to you may not work for your audience. To know whether your design is functional,test it with your audience:1. Watch someone as he/she uses the document to do a task. Where does the reader pause, reread, or seemconfused? How long does it take? Does the document enable the reader to complete the task accurately?2. Ask the reader to “think aloud” while completing the task: interrupt the reader at key points to ask whathe/she is thinking, or ask the reader to describe his/her thought processes after completing the documentand the task. Exploring the reader’s thought processes is important, since a reader may get the right answerfor the wrong reasons. You can thus identify where and how the design needs work.3. Test the document with the people most likely to have trouble with it: very young readers, people withlittle education, people who read English as a second language, and people who have little experience withweb pages.26)The use of words set in all capital letters should be limited because we recognize words by their shapes.With all-capitals, words look rectangular; letters lose the descenders and ascenders that make readingeasier and faster.11
Answer KeyTestname: C527)When designing slides for PowerPoint and other presentation programs, these guidelines should be kept inmind:1. Create slides that reinforce or illustrate your key ideas.2. Emphasize visuals. Pictures, charts, and graphs have much greater impact than text: they appeal to theright, or creative, side of the brain; they are more easily accessible than text; and they are more memorable.3. Use audience-relevant photos or illustrations to keep memorable images in your listeners’ minds.4. Keep the text to an absolute minimum; give your audience slide handouts on which to write notes.5. Use bullet-point phrases with concrete words.6. Contrast background and text: the rule is light on dark or dark on light.7. Use a big font: 44-point or 50-point for titles, 32-point for subheads, and 28-point for examples.8. Customize your slides with the company logo, charts, and scanned-in photos and drawings.9. Place illustrations at the top right of the slide for a stronger and longer impression.28)To create visually attractive documents:1. Use white space to separate and emphasize points.2. Use headings and sub-headings to signal readers, and to group points.3. Limit the use of words set in all-capitals.4. Use no more than two typefaces in a single document.5. Decide on margins based on the situation and your audience.29)Use ragged right margins when you:1. Do not have proportional typefaces.2. Want a less formal look.3. Want to be able to revise an individual page without reprinting the whole document.4. Use very short line lengths.30)TRUE31)TRUE32)TRUE33)TRUE34)FALSE35)FALSE36)TRUE37)TRUE38)FALSE39)FALSE40)FALSE41)TRUE42)TRUE43)TRUE44)TRUE12

 

 

ExamName___________________________________MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.1)Which of the following parts of a formal report would be the BEST place to includeproof for the recommendations?1)A)FindingsB)PurposeC)ConclusionD)Executive SummaryAnswer:AExplanation:A)B)C)D)2)When you describe the scope in the introduction to a report, you are identifying the:2)A)organizational problem the report addresses.B)material consulted in researching the report.C)topics the report covers.D)region or the organization covered by the report.Answer:CExplanation:A)B)C)D)3)The conclusions and recommendations you present should:3)A)present a unique perspective on the topic so the reader sees it in a new way.B)not come as a surprise to the reader.C)reflect the conclusions and recommendations preferred by the person who requestedthe report.D)be presented creatively.Answer:BExplanation:A)B)C)D)4)The Executive Summary of a report functions as a(n):4)A)bottom line, because it summarizes only the recommendations.B)paraphrase of the report’s purpose and recommendations.C)introduction, because it describes the situation and problem.D)stand-alone document, because it covers the whole report.Answer:DExplanation:A)B)C)D)1
5)Negatives in the Findings section should be de-emphasized by:5)A)using talking heads.B)putting them in the last paragraph of a report’s ending.C)offering alternatives.D)discussing them after you discuss objections.Answer:CExplanation:A)B)C)D)6)If you think your audience will find your recommendations difficult to accept, youshould:6)A)give a brief rationale for each recommendation.B)bury your recommendations in the conclusion section.C)use subjunctive verbs in your recommendations.D)list your recommendations without comment.Answer:AExplanation:A)B)C)D)7)Emphasize reader benefits:7)A)by offering alternatives.B)through the appendix.C)through placement of text and headings.D)by leaving out any findings that would validate the reader’s objections.Answer:CExplanation:A)B)C)D)8)The body of the Executive Summary of a report, _____.8)A)includes all the information that decision makers will needB)summarizes only the recommendations and direct readers to the body of the reportfor the supporting evidenceC)explains who requested the report and whyD)outlines the assumptions and methods you used for your researchAnswer:AExplanation:A)B)C)D)2
9)All of the information you put in an Executive Summary comes from:9)A)your initial outline of the report.B)the conclusions and recommendations in the Letter or Memo of Transmittal.C)the report itself.D)your draft of the recommendations you’re trying to reach.Answer:CExplanation:A)B)C)D)10)Which of the following is true about long reports?10)A)They use contractions.B)They are usually informal.C)They focus more on the writer than on the data.D)They use the third person.Answer:DExplanation:A)B)C)D)11)Which of the following sections of a formal report should you spend the most time on?11)A)FindingsB)RecommendationsC)ConclusionsD)Executive SummaryAnswer:AExplanation:A)B)C)D)12)Limitations in research usually arise because:12)A)the researcher has been lazy.B)company policy has prevented full research.C)time or money constraints have not permitted full research.D)the conclusions have not been provable.Answer:CExplanation:A)B)C)D)3
13)When you write the Executive Summary for a report, include:13)A)the research methods in the first paragraph.B)an intriguing “hook” that makes the reader want to read the full report.C)a brief description of your research methods.D)the objective(s) of the person who requested the report.Answer:CExplanation:A)B)C)D)14)Which of the following elements of a formal report can appear after the List ofIllustrations?14)A)CoverB)Table of ContentsC)Executive SummaryD)Letter of TransmittalAnswer:CExplanation:A)B)C)D)15)Which component of a report can be placed in one of two different places?15)A)Letter of TransmittalB)The Executive SummaryC)List of ReferencesD)List of IllustrationsAnswer:BExplanation:A)B)C)D)16)Which of the following is NOT a component of a letter of transmittal?16)A)A call to actionB)Information on additional research, if anyC)A summary of conclusions and recommendationsD)The purpose of the reportAnswer:AExplanation:A)B)C)D)4
17)Which of the following is true about recommendations?17)A)They should surprise the intended audience.B)They should introduce at least one new piece of information.C)They partially solve the problem stated in the body of the report.D)They may use repetition for reinforcement.Answer:DExplanation:A)B)C)D)18)Which of the following is true about limitations in a report?18)A)They make the recommendations more valid.B)They point out that the recommendations are valid only under certain conditions.C)They identify the random sample used in a survey.D)They tell the audience what could be researched.Answer:BExplanation:A)B)C)D)19)If a report is shorter than 25 pages, the table of contents should list:19)A)only the top level of headings.B)all headings in the report.C)only the two or three highest levels of headings.D)the main headings and only the first level of subheadings.Answer:BExplanation:A)B)C)D)20)If a report is not supposed to offer recommendations, _____.20)A)use a passive verb to conceal the recommendationB)”bury” the recommendation in the middle of a paragraph in the introductionC)omit the recommendations in the titleD)don’t mention the recommendation until the report’s conclusionAnswer:CExplanation:A)B)C)D)5
21)Which of the following is true about conclusions?21)A)They sum up the key ideas proven by facts that were presented in the body of thereport.B)They are needed to sum up the key ideas in the report only when the audience hasno expertise in the topic.C)They are the same as recommendations.D)They are given at the end only if the audience needs them.Answer:AExplanation:A)B)C)D)22)Start composing a report with the:22)A)Executive Summary, because it serves as an outline for the whole report.B)introduction, because starting at the beginning is the most logical process.C)body, because everything else in the report depends on the evidence presented in thefindings section.D)recommendations and conclusions, because that is the goal you are trying to reach.Answer:CExplanation:A)B)C)D)23)If a report is not supposed to offer recommendations, you:23)A)should “bury” the recommendation in the last of a paragraph of the report’s ending.B)should omit the recommendations in the title of the report.C)may use a passive verb to conceal the recommendation.D)may still mention the recommendation in the report’s title page.Answer:BExplanation:A)B)C)D)24)Which of the following elements of a formal report appears before the Table ofContents?24)A)Works CitedB)List of FiguresC)Letter of TransmittalD)IntroductionAnswer:CExplanation:A)B)C)D)6
25)You can write the title page and the letter or memo of transmittal as soon as you know:25)A)what your talking headings should be.B)what your audience’s address is.C)how long the report will be.D)what your recommendation will be.Answer:DExplanation:A)B)C)D)26)Which of the following is true about reports?26)A)One’s report should contain a few surprises in the concluding section.B)One should use “should” throughout the Conclusion and Recommendation sectionbecause the writer and reader share the assumption that the points have beenproven.C)Formal reports are very lengthy, so they should not use a great deal of repetition forreinforcement.D)The Conclusions should not be presented in single sentences.Answer:BExplanation:A)B)C)D)SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question.27)What do appendices provide? Give examples of materials that might be includedin an appendix.27)Answer:Appendices provide additional material that the careful reader may need:transcripts of interviews, copies of questionnaires, tallies of all thequestions, computer printouts, previous reports.Explanation:7
28)How do reports differ from each other in format and style?28)Answer:Many types of long reports exist in the workplace. Their formats and stylesvary according to purpose, audience expectations, organization, and context.Corporate annual reports are typically printed on glossy stock, filled withcolour photos, charts, and graphs, and focused on information, like financialstatistics, that is important to investors. These reports may have dozens ofpages and be bound like a magazine or paperback book. Other organizationschoose to use fewer colours and pages, and inexpensive binding. Still otherorganizations put their reports online only, saving money and paper.Reports on scientific and engineering projects, like soil contaminationremediation, highway repair efforts, or technology research anddevelopment, are frequently text-heavy, including jargon, but relatively lighton visuals, which may be only the most technical of diagrams.They may have hundreds of pages and be bound in three-ring binders. Agovernment report on the bereavement industry or tax law revisions mightalso be dense with text. Plain covers and paper stock closer to copy bondare typical.Explanation:29)Explain how to organize time when composing the sections of a full formalreport.29)Answer:Begin by analyzing and identifying your purposes and audiences: PAIBOCanalysis will help you decide on the length, structure, organization, content,and language of your report.When you’ve decided what kind of report you’re writing, break the projectinto manageable pieces. Use a timeline to plan work on the whole project;start with your report due date, and work backward, establishing specific,realistic dates for each process and product.To use your time efficiently, think about the parts of the report and jot downdraft headings.Mark those that are most important to your reader and to your proof; spendmost of your researching and writing time on them. Draft the importantsections early so you won’t spend all your time on the background orhistory of the problem. Instead, you’ll get to the meat of your report.Explanation:30)What is the importance of the Background or History section of a report?30)Answer:Although the current audience for the report probably knows the situation,reports are filed and then consulted years later. These later audiences willprobably not know the background, although it may be crucial forunderstanding the options possible.In some cases, the history section might cover many years. In other cases, thebackground or history is much briefer, covering just the immediatesituation.Explanation:8
31)How can one create a letter or memo of transmittal?31)Answer:The Transmittal has several purposes: to send the report, to orient the readerto the report, and to influence the reader favourably toward the report and thewriter. Use a memo of transmittal if you are a regular employee of theorganization for which you prepare the report; use a letter of transmittal ifyou are not.Organize the transmittal in this way:1. State the report’s purpose as well as when and by whom the report wasauthorized.2. Summarize your conclusions and recommendations.3. Indicate minor problems you encountered in your investigation and showhow you overcame them.4. Thank people who helped you.5. Point out additional research required (if any).6. Thank the reader for the opportunity to do the work and offer to answerquestions.Explanation:TRUE/FALSE. Write ‘T’ if the statement is true and ‘F’ if the statement is false.32)The first paragraph of an Executive Summary should identify the major supportingpoints for one’s argument and should include all the information decision makers willneed.32)Answer:TrueFalseExplanation:33)When writing a report, use a single numbering system for both tables and figures.33)Answer:TrueFalseExplanation:34)The body of a report presents information, but does not interpret or analyze it.34)Answer:TrueFalseExplanation:35)Organizations report to investors and donors in long, formal documents.35)Answer:TrueFalseExplanation:36)The title of a report need not be informative.36)Answer:TrueFalseExplanation:9
37)Formal reports differ from informal letter and memo reports in length, layout, and theiradditional components.37)Answer:TrueFalseExplanation:38)A full formal report may contain a list of illustrations.38)Answer:TrueFalseExplanation:39)The history section of a report should never go back more than six months.39)Answer:TrueFalseExplanation:40)The Executive Summary should be written before you write any other part of your report.40)Answer:TrueFalseExplanation:41)An Executive Summary provides a topical overview of a report, without anyrecommendations.41)Answer:TrueFalseExplanation:42)The Conclusions section should contain at least one new piece of information in order tostrengthen your argument.42)Answer:TrueFalseExplanation:43)Survey data and questionnaires should be included in appendices at the end of a report.43)Answer:TrueFalseExplanation:44)The title of a report should never state the recommendation for solving a problem.44)Answer:TrueFalseExplanation:45)It is acceptable to make the headings in the Table of Contents shorter than they appear inthe body of the report.45)Answer:TrueFalseExplanation:10
Answer KeyTestname: C171)A2)C3)B4)D5)C6)A7)C8)A9)C10)D11)A12)C13)C14)C15)B16)A17)D18)B19)B20)C21)A22)C23)B24)C25)D26)B27)Appendices provide additional material that the careful reader may need: transcripts of interviews, copiesof questionnaires, tallies of all the questions, computer printouts, previous reports.28)Many types of long reports exist in the workplace. Their formats and styles vary according to purpose,audience expectations, organization, and context.Corporate annual reports are typically printed on glossy stock, filled with colour photos, charts, and graphs,and focused on information, like financial statistics, that is important to investors. These reports may havedozens of pages and be bound like a magazine or paperback book. Other organizations choose to use fewercolours and pages, and inexpensive binding. Still other organizations put their reports online only, savingmoney and paper.Reports on scientific and engineering projects, like soil contamination remediation, highway repair efforts, ortechnology research and development, are frequently text-heavy, including jargon, but relatively light onvisuals, which may be only the most technical of diagrams.They may have hundreds of pages and be bound in three-ring binders. A government report on thebereavement industry or tax law revisions might also be dense with text. Plain covers and paper stockcloser to copy bond are typical.11
Answer KeyTestname: C1729)Begin by analyzing and identifying your purposes and audiences: PAIBOC analysis will help you decide onthe length, structure, organization, content, and language of your report.When you’ve decided what kind of report you’re writing, break the project into manageable pieces. Use atimeline to plan work on the whole project; start with your report due date, and work backward, establishingspecific, realistic dates for each process and product.To use your time efficiently, think about the parts of the report and jot down draft headings.Mark those that are most important to your reader and to your proof; spend most of your researching andwriting time on them. Draft the important sections early so you won’t spend all your time on the backgroundor history of the problem. Instead, you’ll get to the meat of your report.30)Although the current audience for the report probably knows the situation, reports are filed and thenconsulted years later. These later audiences will probably not know the background, although it may becrucial for understanding the options possible.In some cases, the history section might cover many years. In other cases, the background or history is muchbriefer, covering just the immediate situation.31)The Transmittal has several purposes: to send the report, to orient the reader to the report, and to influencethe reader favourably toward the report and the writer. Use a memo of transmittal if you are a regularemployee of the organization for which you prepare the report; use a letter of transmittal if you are not.Organize the transmittal in this way:1. State the report’s purpose as well as when and by whom the report was authorized.2. Summarize your conclusions and recommendations.3. Indicate minor problems you encountered in your investigation and show how you overcame them.4. Thank people who helped you.5. Point out additional research required (if any).6. Thank the reader for the opportunity to do the work and offer to answer questions.32)FALSE33)FALSE34)FALSE35)TRUE36)FALSE37)TRUE38)TRUE39)FALSE40)FALSE41)FALSE42)FALSE43)TRUE44)FALSE45)FALSE12

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